Lyana Tavares
@lyanatavares
Friendly, dependable customer-service professional skilled in fast-paced environments.
United StatesWhat I'm looking for
I am a friendly and dependable customer-service professional with hands-on experience in food & beverage and retail cafe environments, delivering fast, courteous service while multitasking under pressure.
At Panera and Starbucks I managed food preparation, register transactions, inventory tasks, and upheld health and safety standards while resolving guest concerns and fostering customer loyalty.
I adapt quickly, cross-train across roles, support teammates, and take initiative to improve operations and the customer experience.
Experience
Work history, roles, and key accomplishments
STBarista
Starbucks
Sep 2022 - Present (3 years 3 months)
Prepared espresso and blended drinks accurately in a fast-paced environment, provided personalized customer service, trained new hires, and supported inventory and waste-reduction efforts to improve store performance.
PBCrew Member
Panera Bread
Dec 2022 - Sep 2024 (1 year 9 months)
Delivered fast, friendly service in a high-volume café, managed food prep, register transactions, and cleaning duties while meeting health and safety standards and resolving guest issues to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Boston Preparatory Charter Public School
High School Diploma, General Secondary Education
2020 - 2024
High School Diploma completed with coursework including 4 years of math, 3 years of science, and 3 years of history.
Availability
Location
United StatesAuthorized to work in
Job categories
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