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@hopemasters
Dedicated professional with extensive experience in customer service.
United StatesI am a dedicated and adaptable professional with extensive experience in customer service, education, and community advocacy. My journey has been shaped by a strong commitment to helping others and creating inclusive environments. I thrive in dynamic settings where I can leverage my organizational skills and passion for excellence to make a positive impact.
Throughout my career, I have honed my communication and interpersonal skills, allowing me to connect with diverse individuals effectively. My experience as a Barista at Lettered Streets Coffeehouse and as a Connections Associate at Kno ah Solutions has equipped me with the ability to manage high-pressure situations while maintaining exceptional service standards. I take pride in my ability to adapt to various roles and responsibilities, ensuring that I contribute positively to my team and the community.
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Work history, roles, and key accomplishments
Lettered Streets Coffeehouse
Jun 2022 - Sep 2023 (1 year 3 months)
Prepared and served coffee and specialty beverages while ensuring high-quality customer service. Managed cash register operations, maintained inventory, and organized product labeling, contributing to a clean and professional environment.
Kno ah Solutions
May 2019 - Nov 2021 (2 years 6 months)
Managed inbound calls and text-based tasks, delivering exceptional customer service. Acted as a point of contact for team members, providing guidance on SOPs and monitoring performance statistics to meet and exceed goals.
Paper Source
Oct 2018 - Feb 2019 (4 months)
Provided customer service, managed inventory, and processed shipments and invoices. Operated the cash register and facilitated custom print orders, ensuring a positive shopping experience.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2014 - 2018
Activities and societies: Participated in various volunteer activities including Treehouse Cat Shelter, Soup Kitchen, PADs, Camp One Step at a Time Lake Michigan, and Rummage Sale at Highland Park Presbyterian Church.
Completed high school education with a focus on developing foundational skills in various subjects, preparing for further education and career opportunities.
Software and tools used professionally
United StatesYou can contact Hope and 90k+ other talented remote workers on Himalayas.
Message Hope
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