Open to opportunities

Hope Masters

@hopemasters

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Dedicated professional with extensive experience in customer service.

United States

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What I'm looking for

I am looking for a role that allows me to help others and grow within a supportive team.

I am a dedicated and adaptable professional with extensive experience in customer service, education, and community advocacy. My journey has been shaped by a strong commitment to helping others and creating inclusive environments. I thrive in dynamic settings where I can leverage my organizational skills and passion for excellence to make a positive impact.

Throughout my career, I have honed my communication and interpersonal skills, allowing me to connect with diverse individuals effectively. My experience as a Barista at Lettered Streets Coffeehouse and as a Connections Associate at Kno ah Solutions has equipped me with the ability to manage high-pressure situations while maintaining exceptional service standards. I take pride in my ability to adapt to various roles and responsibilities, ensuring that I contribute positively to my team and the community.

Experience

Work history, roles, and key accomplishments

Barista

Lettered Streets Coffeehouse

Jun 2022 - Sep 2023 (1 year 3 months)

Prepared and served coffee and specialty beverages while ensuring high-quality customer service. Managed cash register operations, maintained inventory, and organized product labeling, contributing to a clean and professional environment.

Customer Service Cash Register Inventory Management

Connections Associate

Kno ah Solutions

May 2019 - Nov 2021 (2 years 6 months)

Managed inbound calls and text-based tasks, delivering exceptional customer service. Acted as a point of contact for team members, providing guidance on SOPs and monitoring performance statistics to meet and exceed goals.

Customer Service Performance Monitoring Team Collaboration

Retail Associate

Paper Source

Oct 2018 - Feb 2019 (4 months)

Provided customer service, managed inventory, and processed shipments and invoices. Operated the cash register and facilitated custom print orders, ensuring a positive shopping experience.

Customer Service Inventory Management Cash Register

Education

Degrees, certifications, and relevant coursework

Highland Park High School

High School Diploma, General Education

2014 - 2018

Activities and societies: Participated in various volunteer activities including Treehouse Cat Shelter, Soup Kitchen, PADs, Camp One Step at a Time Lake Michigan, and Rummage Sale at Highland Park Presbyterian Church.

Completed high school education with a focus on developing foundational skills in various subjects, preparing for further education and career opportunities.