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Kelechi Ugwu

@kelechiugwu

Message

I deliver customer support, front desk, hospitality, and logistics service across fast-paced environments.

Nigeria

Message

I've supported customers at Envio Logistics, Airtel Nigeria, and Kenny's Cyber Café, resolving enquiries and complaints, updating accounts, processing payments, and maintaining accurate records.

I'm currently delivering food and beverage service at Abuja Continental Hotel, collaborating with kitchen staff and event coordinators to ensure timely service and guest satisfaction. I also bring ticketing and reservation training in SABRE and Amadeus.

Experience

Work history, roles, and key accomplishments

Current

Banquet Waiter

Current

Abuja Continental Hotel

Oct 2024 - Present (1 year 11 months)

Delivered high quality food and beverage service during events, ensuring guest satisfaction. Collaborated with kitchen staff, bartenders, and event coordinators to ensure smooth operations and timely service.

Customer Service Food and Beverage Services Event Coordination Hygiene Standards Complaint Resolution

Customer Support Officer

Envio Logistics Company

Jun 2021 - Aug 2024 (3 years 2 months)

Interacted with customers via phone, email, chat, and in-person to address inquiries and provide assistance. Resolved complaints promptly, updated customer accounts, and escalated complex issues to appropriate teams.

Customer Support Communication Skills Data Entry Problem Solving Escalation Management Payment Reconciliation

Front Desk Officer

Kenny's Cyber Café and Business Centre

Jun 2020 - May 2021 (11 months)

Managed front desk operations, welcomed guests, processed payments, balanced accounts, and maintained the office filing system. Resolved complaints and scheduled meetings.

Front Desk Operations Payment Processing Data Entry Customer Service Office Administration

Customer Care Representative

Airtel Nigeria

Jan 2017 - Apr 2020 (3 years 3 months)

Sold and registered SIM cards, performed SIM swaps, and activated devices such as Wi-Fi and routers. Demonstrated excellent communication skills in resolving customer complaints and promoted subscription plans.

Customer Service Sales Sim Card Registration Data Entry Communication Skills Complaint Resolution

Supervisor

Chiemek's Bakery

Aug 2011 - Oct 2013 (2 years 2 months)

Managed day-to-day activities of the bakery, including equipment and documentation of sales. Made pastries and participated in weekly meetings with other managers to discuss strategy effectiveness.

Supervision Bakery Operations Sales Documents Teamwork Pastry Making