Rhoda JosephRJ
Open to opportunities

Rhoda Joseph

@rhodajoseph

Dedicated Front Desk Officer with experience in customer service.

Nigeria

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated Front Desk Officer with a strong background in customer service and administrative support. My experience spans various roles where I have consistently ensured a welcoming environment for guests and visitors. I take pride in providing exceptional service, managing inquiries, and resolving issues promptly, which contributes to a positive experience for all.

Throughout my career, I have developed a keen ability to manage office administration effectively, coordinate social media content, and maintain organized records. My roles have equipped me with the skills to handle customer complaints with empathy and professionalism, ensuring that every interaction is handled with care. I thrive in fast-paced environments and am committed to maintaining high standards of service and organization.

Experience

Work history, roles, and key accomplishments

ER

Customer Support Representative/Front Desk Officer

Ejanla Restaurant

Jan 2025 - May 2025 (4 months)

Provided a warm and friendly welcome to customers, ensuring a positive dining experience and managing reservations and seating. Responded to customer inquiries, resolved issues, and processed orders and payments. Maintained a clean and organized front desk area.

TC

Administrative Assistant/Front Desk Officer

The 1909 Global Company

Jan 2023 - Dec 2024 (1 year 11 months)

Managed office administration, including document preparation and correspondence, and coordinated social media content creation and calendar management. Served visitors professionally, ensuring a positive first impression and maintaining accurate visitor records.

CA

Office Assistant

Civil Engineering, University of Abuja

Jan 2022 - Dec 2023 (1 year 11 months)

Provided administrative support to ensure efficient office operations, including maintaining office supplies and performing administrative tasks. Handled phone calls, responded to emails, filed documents, and performed data entry tasks.

SS

Customer Support Representative

Savelife Driving School

Jan 2021 - Dec 2022 (1 year 11 months)

Handled customer complaints, providing appropriate solutions and alternatives within time limits, and followed up to ensure resolution. Maintained records of customer interactions, processed customer accounts, and adhered to communication procedures and policies.

WC

Secretary/Executive Assistant

Wellspring Chambers

Jan 2017 - Dec 2021 (4 years 11 months)

Provided comprehensive administrative support, ensuring efficient office operations and managing scheduling and organization. Handled phone calls, emails, and correspondence on behalf of lawyers, maintaining confidentiality and discretion with sensitive information.

NC

Computer Operator

Nelson Business Center

Jan 2016 - Dec 2017 (1 year 11 months)

Performed essential computer operations including typing, photocopying, and online registrations. Ensured efficient processing of digital and physical documents for clients.

DA

Secretary

Destiny Football Academy

Jan 2014 - Dec 2016 (2 years 11 months)

Managed office operations and provided administrative support to ensure efficient functioning of the academy. Organized and arranged various documents, contributing to streamlined administrative processes.

Education

Degrees, certifications, and relevant coursework

University of Abuja logoUA

University of Abuja

B.sc Business Administration, Business Administration

Studied Business Administration at the University of Abuja. Completed the program in 2023.

Tech stack

Software and tools used professionally

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Rhoda Joseph - Customer Support Representative/Front Desk Officer - Ejanla Restaurant | Himalayas