Looking for a job

Boluwatife Stella Aina

@boluwatifestellaaina

Customer Service Representative at Topmost Global Service, handling 20 customer inquiries and complaints daily across phone and WhatsApp.

Nigeria

Message

At Topmost Global Service, I handled an average of 20 customer inquiries and complaints daily through phone, WhatsApp, and other channels. I resolved issues, provided product and service information, and followed up to maintain positive client relationships.

My experience also includes front desk service at PATHFINDER HOTEL AND HOLIDAY INN and supervising restaurant operations at IKOGOSI WARM SPRINGS RESORT AND CONFERENCE CENTER. I’ve supported guests and customers, coordinated staff schedules, and handled service concerns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Topmost Global Service

Dec 2024 - Jul 2026 (1 year 7 months)

Handled an average of 20 customer inquiries and complaints daily through phone, WhatsApp, and other channels. Resolved issues, provided product information, and conducted follow-ups to maintain positive client relationships.

Customer Service Customer Support Communication Skills Problem Solving Follow up Client Relations CRM Systems Order Processing

Graduate Teaching Instructor

KOV Emmanuel International School

Feb 2024 - Nov 2024 (9 months)

Delivered engaging lessons to junior secondary students and developed tailored lesson plans. Built positive relationships with students and colleagues to support an effective learning environment.

Teaching Lesson Planning Communication Skills Interpersonal Skills Adaptability Problem Solving

Front Desk Officer

Pathfinder Hotel and Holiday Inn

Jul 2023 - Jan 2024 (6 months)

Welcomed and assisted guests professionally during check-in, check-out, and inquiries. Maintained accurate guest records and communicated effectively with other departments.

Customer Service Communication Skills Record keeping Confidentiality Problem Solving

Restaurant Supervisor

Ikogosi Warm Springs Resort and Conference Center

Dec 2022 - Jun 2023 (6 months)

Supervised front- and back-of-house staff to ensure smooth operations and high-quality service. Coordinated schedules, delegated tasks, and managed inventory and quality control.

Supervision Team Coordination Customer Service Inventory Management Quality Control Scheduling