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Kelechi Okerengwor

@kelechiokerengwor

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I grow Web3 client pipelines through lead generation, customer success, and sales operations.

Nigeria

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What I'm looking for

I’m looking to apply my sales, customer support, and business-development experience to grow client relationships, expand market reach, and deliver tailored solutions in Web3 or other forward-thinking industries.

At P2B Crypto Exchange, I build and qualify sales pipelines through lead research, outbound calls, cold email campaigns, and client sourcing on Discord and Telegram.

Previously at LATOKEN, I moved between sales and customer support leadership, resolving platform, transaction, KYC, and AML inquiries while maintaining a 100% customer satisfaction rate. I also moderated crypto communities and translated customer feedback into product and operations insights.

Across DIXTRIT Media, Cashbridge Global & Leasing, Sterling Bank, and Alpha 1 Technical Services, I’ve led client onboarding, relationship management, sales operations, reporting, and business-growth initiatives.

Experience

Work history, roles, and key accomplishments

Current

International Sales Manager

Current

P2B Crypto Exchange

Apr 2025 - Present (1 year 6 months)

Research, track, and update leads; make outgoing calls to develop new business; source clients on Discord and Telegram; use Instantly for cold email marketing.

Lead Generation Cold Email Marketing Discord Telegram Instantly Sales Presentations

Customer Support Manager

LATOKEN

Dec 2023 - Mar 2025 (1 year 3 months)

Provided first-level support via email, live chat, Telegram, Discord, and X; moderated communities; resolved technical issues; assisted with KYC/AML; achieved 100% customer satisfaction.

Customer Support Zendesk Intercom KYC AML Community Moderation Telegram Discord Troubleshooting

Sales Manager

LATOKEN

Mar 2023 - Nov 2023 (8 months)

Researched and tracked leads, made outgoing calls, sourced clients on Discord and Telegram, used amrCRM and Instantly for lead management and cold email marketing.

Lead Generation Cold Email Marketing Discord Telegram AmoCRM Instantly Sales Presentations

Medical Administrative Assistant

Dove Hospital & Health Care Services

Mar 2022 - Feb 2023 (11 months)

Welcomed and checked in patients, managed calls and emails, scheduled appointments, utilized MediSoft EHR, processed payments, and coordinated with insurance companies.

Medisoft Electronic Health Records (EHR)Patient Scheduling Billing Insurance Verification Customer Service

Sales Operations Manager

DIXTRIT Media Plc

Jan 2019 - Feb 2022 (3 years 1 month)

Reported to CEO, led client onboarding, managed community engagement on Telegram and Discord, used Intercom CRM, prospected new clients, and created reports with Power BI and Tableau.

Sales Operations Client Onboarding Intercom Salesforce Power BI Tableau Community Management Telegram Discord Deal Desk

Sales Operations Manager

Cashbridge Global & Leasing Co.

Nov 2017 - Dec 2018 (1 year 1 month)

Reported to CEO, onboarded new customers, developed customer relationships, used HubSpot CRM, monitored market trends, and oversaw daily operations.

HubSpot Customer Relationship Management Market Analysis Operations Management Data Analysis

Relationship Manager

Sterling Bank PLC

Jan 2016 - Nov 2017 (1 year 10 months)

Sold financial products and services, managed customer accounts, and ensured customer satisfaction and brand integrity.

Sales Account Management Customer Relationship Management Financial Services

Sales Manager

Alpha 1 Technical Services

May 2015 - Nov 2016 (1 year 6 months)

Responsible for sales of company products and services, contract closing, and supervision of projects and contracts.

Sales Contract Negotiation Project supervision

Education

Degrees, certifications, and relevant coursework

The Data Analytics

Certificate, Data Analytics

Completed training in Tableau and Power BI, focusing on business intelligence, data systems, and precision marketing. Gained skills in data visualization, predictive analytics, and reporting to support data-driven decisions.