Kelechi Dimunah

I am a customer service specialist and case manager with 4+ years of experience delivering empathetic, organized support across healthcare, legal benefits, and retail environments. I have a proven track record in assisting clients with Social Security benefits applications, managing high-volume patient outreach, and resolving customer issues while maintaining accurate documentation and meeting deadlines.

I combine strong communication and creative writing skills with technical proficiency in CRM and collaboration tools to streamline workflows and improve client outcomes. I am coachable, detail-oriented, and driven to build trusting relationships that increase compliance, satisfaction, and timely case resolution. Create customer Retention measures to help our customers feel seen and heard by creating good relationships with customers, creating communication measures and using my creative writings skill to draft the best templates fitting to each Customer, Hereby increasing Customer Retention to 65%.