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Blessing Adeyemi

@blessingadeyemi1

Message

Compassionate client support specialist with 5+ years connecting vulnerable populations to critical resources.

Nigeria

Message

What I'm looking for

I seek a full-time remote role focused on client advocacy and case management where I can use empathy, CRM skills, and cross-agency coordination to improve outcomes and grow professionally.

I am a driven client support specialist with over five years' experience in high-volume client advocacy, community outreach, and case management. I have a proven record of conducting needs assessments, navigating complex bureaucratic systems, and building trust with diverse and vulnerable populations to secure healthcare, legal, and social services.

Throughout my work I have achieved strong client satisfaction metrics (97% at current role; 95% previously), led outreach connecting 800+ individuals to services, and supported research initiatives that improved community outcomes. I bring empathy, strong communication, CRM proficiency (Salesforce experience), and a dignity-centered approach to client experience roles, and I am eager to apply these strengths in a full-time remote position focused on client advocacy and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Support Specialist

Current

Data Annotation

Mar 2024 - Present (2 years 3 months)

Manage 50+ daily client interactions across phone, email, and chat, conducting needs assessments and guiding clients through multi-step application processes; maintained 97% client satisfaction and top-performer recognition for empathetic communication.

client support CRM (Salesforce)Phone Email Chat Support Case Management Empathetic Documentation

Community Advocacy Coordinator

Rotary Club

Jun 2020 - Feb 2024 (3 years 8 months)

Led outreach connecting 800+ individuals and families to government benefits, healthcare, and legal resources, conducting one-on-one consultations and producing educational materials to improve access to social services.

Community Outreach Client Advocacy Workshop Facilitation Documentation

Customer Service Representative

MTN Nigeria

Jan 2019 - May 2020 (1 year 4 months)

Handled 40–60 daily customer inquiries resolving technical, billing, and service issues, achieved 95% customer satisfaction and lowest average handling time while training new team members.

Customer Service Technical Support CRM Training Phone Support Performance Metrics

Student Research Assistant

University of Ilorin

Sep 2017 - Jun 2019 (1 year 9 months)

Supported three research projects in environmental management and community development, conducting 80+ stakeholder interviews and producing clear reports summarizing qualitative and quantitative findings.

Research Interview Data Analysis Report Writing Qualitative Methods Stakeholder Engagement Data Collection Learning Agility

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Geography and Environmental Management

2015 - 2019

Activities and societies: Student Research Assistant supporting environmental management and community development projects; Environmental Advocacy Campaign Coordinator; participated in research involving stakeholder interviews and data analysis.

Completed a Bachelor of Science in Geography and Environmental Management with coursework in research methods, data analysis, and environmental impact assessment; focused on analytical problem-solving and community development applications.