Keith Takudzwa Chakanyuka

I’m a Network and Systems Administrator who brings a strong customer service background, staying “calm and empathetic” while resolving technical problems. From my time providing customer service at Edgars Stores, I’ve learned to turn inquiries into actionable solutions and consistent, friendly support.

At Liquid Intelligent Technologies, I deliver hands-on technical support with detailed root-cause analysis across Fiber, LTE, MPLS, and VoIP. I troubleshoot and resolve faults, handle reprovisioning, support Wi‑Fi password resets, guide APN settings, log fault tickets, and configure softphones and PBX phone settings.

I also focus on adoption and outcomes: I’ve provided customer training that improved user uptake for services like Wi‑Fi password resets and making payments, including support through the My Liquid Home app for account management, data purchases, and balance conversions. In customer service, I resolved complaints by identifying root causes and implemented corrective actions, driving a 50% increase in client retention.

I keep building my technical foundation through CCNA and cybersecurity and multicloud training, including Fortinet coursework and Aviatrix ACE Programm. I’m now seeking a challenging opportunity to leverage my technical skills and customer service expertise to contribute to a growing organization.