Open to opportunities

Hillington Chando

@hillingtonchando

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IT graduate with hands-on support experience, strong troubleshooting skills, and proven customer satisfaction outcomes.

Zimbabwe

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What I'm looking for

I seek an IT support role where I can apply troubleshooting and systems administration skills, contribute to reliable infrastructure, and grow technically within a collaborative team.

I am an Information Technology graduate with practical experience providing technical support, systems administration, and customer-facing troubleshooting in fast-paced environments.

At Liquid Intelligent Technologies I resolved network, telephony, software and hardware issues, implemented backup and disaster recovery processes, improved network efficiency, and helped reduce customer escalations by 20% while maintaining a customer satisfaction rating above 95%.

I am proficient in HTML, CSS, PHP, Bootstrap, JavaScript, MS Office, and have strong communication skills in English and Shona; I learn quickly, collaborate well, and deliver timely, user-focused IT solutions.

Experience

Work history, roles, and key accomplishments

Information Technology Attaché

Liquid Intelligent Technologies

Aug 2022 - Aug 2023 (1 year)

Provided technical support and ICT administration, achieving >95% customer satisfaction, reduced escalations by 20% through billing resolution, and cut response time 30% via an FAQ guide; implemented backup/disaster recovery and improved network/server configurations.

Technical Support Network Administration Disaster Recovery Troubleshooting Salesforce CRM Technical Server Configurations Customer Service

Education

Degrees, certifications, and relevant coursework

Chinhoyi University of Technology

Bachelor of Science (Honors), Information Systems

Grade: 2.1

Completed a Bachelor of Science (Honors) in Information Systems with a 2.1 degree, focusing on information systems principles and practical IT skills.