Keith Bryan Sevilla

I am a detail-oriented IT professional with solid experience in system administration, cloud computing, and network operations. My commitment to reliability and security drives my passion for continuous learning in fast-paced IT environments. I have a proven track record of managing and securing Linux systems, particularly Red Hat Enterprise Linux (RHEL), and supporting enterprise-level infrastructure.

Currently, I work as an Advisor II in NOC Support at Concentrix, where I manage the end-to-end resolution of technical support issues, ensuring compliance with SLAs and operational standards. My role involves responding to internal and external support requests, conducting advanced diagnostics, and providing Tier 2/3 support for escalated incidents. I also develop and optimize automation scripts using Google Apps Script and SQL to streamline workflows.

Previously, I pioneered a successful Virtual Assistance service at Virtual Wonders Web Solutions, significantly increasing the company's revenue. I utilized comprehensive marketing strategies to promote clients' events and collaborated with graphic designers and web developers to launch a WordPress-based website. My diverse skill set includes incident management, technical support, system administration, and customer service.