Igbojionu Linda
@igbojionulinda
IT Support Specialist focused on fast troubleshooting, user support, and cybersecurity readiness.
ZimbabweWhat I'm looking for
I’m an IT Support / HelpDesk professional who delivers timely troubleshooting for end-user issues across hardware and software environments. I bring a security mindset from cybersecurity lab work and practical incident-style problem solving.
In my IT Support Specialist role, I reduced IT-related downtime by 35% through proactive system maintenance and optimized update protocols. I also triaged and resolved support tickets while maintaining SLA compliance in a fast-paced environment.
From my cybersecurity trainee experience, I reduced incident resolution time by 30% using structured log analysis and applied CCNA concepts like IP addressing, subnetting, routing, and switching to restore connectivity. I documented troubleshooting steps to improve clarity and reduce repeat incidents by 40%.
My hands-on system practical work includes Windows Server domains with Active Directory, Group Policy Objects (GPO), and remote desktop setup, plus virtual lab environments using VirtualBox, pfSense, and Azure virtual machine deployment. I’m ready to keep combining support excellence with networking and cybersecurity growth.
Experience
Work history, roles, and key accomplishments
Cybersecurity Trainee
Axia Africa
Troubleshot and resolved system and network issues in simulated environments by using structured log analysis, reducing incident resolution time by 30%. Documented troubleshooting steps and improved knowledge-base clarity, reducing repeat incidents by 40%.
IT Support Specialist
Kajad Emporium
Delivered timely troubleshooting and resolution for end-user hardware and software issues while minimizing disruption to daily operations. Reduced IT-related downtime by 35% by introducing proactive system maintenance and optimized update protocols, while managing a ticket queue to maintain SLA compliance.
Education
Degrees, certifications, and relevant coursework
Udemy
CCNA: Introduction to Networks, Networking
Currently studying CCNA Introduction to Networking to build networking fundamentals.
Udemy
IT Support Technical Skills: Helpdesk, IT Support
Completed an IT Support Technical Skills—Helpdesk program to support end users and troubleshoot issues.
Axia Africa
Cybersecurity Analyst, Cybersecurity
Completed the Cybersecurity Analyst program at Axia Africa.
Cisco Networking Academy
Cybersecurity Basics, Cybersecurity
Completed Cybersecurity Basics through Cisco Networking Academy.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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