Kelly Sadler Ordonez
@kellysadlerordonez
I build strong customer relationships and solve issues across fast-paced service environments.
United StatesWhat I'm looking for
I've supported customers and managed client relationships across hospitality, real estate, and live events for more than 10 years. At Black Betty & Cruel Summer, I manage venue relationships, negotiate booking agreements, and coordinate approximately 15 live events annually.
At Realtor.com, I assisted prospective homebuyers, connected them with qualified agents and lenders, and managed lead pipelines in Salesforce CRM. I used workflows to track activity and ensure timely follow-up in a high-volume remote environment.
My background in restaurants and hospitality has strengthened my ability to build rapport, resolve concerns, maintain service standards, and encourage repeat business. I'm comfortable coordinating details, communicating clearly, and creating positive customer experiences.
Experience
Work history, roles, and key accomplishments
Booking Manager & Client Relations Coordinator
Black Betty & Cruel Summer
Jan 2021 - Jan 2026 (5 years)
Managed venue relationships and coordinated approximately 15 live events annually. Served as primary contact for venue managers, promoters, and event organizers, negotiating booking agreements and coordinating event logistics.
Assisted prospective homebuyers and connected them with qualified agents and lenders. Managed customer interactions and lead pipelines using Salesforce CRM, utilizing workflows to track customer activity and ensure timely follow-up.
Server
Bullfight
Jan 2017 - Jan 2019 (2 years)
Delivered exceptional guest experiences in a high-volume restaurant. Assisted customers with menu recommendations and resolved concerns while maintaining strong product knowledge and service standards.
Bartender
The Continental
Jan 2014 - Jan 2017 (3 years)
Provided customer service in a fast-paced hospitality environment. Built guest relationships and encouraged repeat business while managing transactions and resolving customer concerns professionally.
Server & Opening Team Member
Veselka Bowery
Jan 2012 - Jan 2014 (2 years)
Assisted with the opening of a new restaurant location. Trained new staff on service standards and customer interactions while delivering excellent customer experiences in a high-volume setting.
Education
Degrees, certifications, and relevant coursework
Austin Community College
Social Media Studies
Studied social media studies at Austin Community College.
Del Mar College
Sound Recording Technology
Studied sound recording technology at Del Mar College.
The University of Texas at Austin
Radio-Television-Film / Communications Studies
Studied radio-television-film and communications studies at The University of Texas at Austin.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Kelly?
You can contact Kelly and 90k+ other talented remote workers on Himalayas.
Message KellyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
