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Keith Jacob

@keithjacob

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Experienced IT support engineer specializing in cloud technologies and migrations.

United States

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What I'm looking for

I'm seeking a remote technical role where I can grow my skills in Docker, GitHub, scripting, and cloud tools while applying my 15+ years of enterprise IT support experience. I'm especially interested in customer engineering or DevOps-related roles with room to learn, automate, and make an impact.

I am an experienced IT support engineer with over 15 years in project management, system migrations, and enterprise IT support. My expertise lies in voice recording solutions, AWS cloud technologies, and NAS systems. I have hands-on experience managing encrypted NAS environments and coordinating with middleware teams for enterprise clients across multiple time zones.

Currently, I support a major financial institution at Uniphore, where I lead server migration projects and develop monitoring dashboards in Splunk. I am AWS Certified and actively expanding my skill set in scripting and cloud-native solutions. My journey in IT has equipped me with a robust understanding of system administration, API integration, and customer training.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Solutions Engineer

Current

Uniphore

Oct 2022 - Present (2 years 9 months)

Provided enterprise application support for voice recording software across 200+ global Microsoft Servers. Led server migration projects, ensuring business continuity with minimal downtime.

Server Migration Splunk

L2 Support Engineer

Uniphore

Oct 2019 - Oct 2022 (3 years)

Supported over 200 global servers, troubleshooting application and network issues. Performed SQL scripting, database rebuilds, and server upgrades.

Database Management NAS Configuration Data Management

Field Service Technician

Lynx Unified Communications

Feb 2018 - Oct 2019 (1 year 8 months)

Led installation of VoIP systems, PBX cloud configuration, and network equipment setup. Designed and installed smart home systems.

VoIP Networking Equipment Setup Smart Home Installation

Solar Systems Technician 2

Vivint Solar

Nov 2016 - Feb 2018 (1 year 3 months)

Led wireless troubleshooting for solar system connectivity across Southern NJ. Developed wireless training materials for technicians.

Solar System Connectivity Technical Support

FS2 (Field Service)

Redbox Entertainment

Nov 2012 - Nov 2016 (4 years)

Conducted preventative maintenance and troubleshooting on over 400 kiosks. Provided customer service and collaborated on issue resolution.

Troubleshooting Kiosks Customer Service

Telecom Installation & Service Technician/Project Manager

Apogee Northeast

Jan 1997 - Oct 2011 (14 years 9 months)

Installed and maintained PBX systems and data communication infrastructure. Programmed PBX systems and managed system changes and upgrades.

PBX Management Data Infrastructure System Programming Project Management

Education

Degrees, certifications, and relevant coursework

Susan E. Wagner High School

High School Diploma, General Studies

Completed high school education at Susan E. Wagner High School. Focused on foundational subjects to prepare for future academic and professional pursuits.