Open to opportunities

Ana Chambers

@anachambers

Message

I am a Senior Systems Engineer optimizing enterprise IT infrastructure and enabling seamless collaboration.

United States

Message

What I'm looking for

I seek a senior IT infrastructure role focused on modernizing enterprise systems, leading cross-functional implementations, improving support models and automation, and mentoring technical teams in a collaborative environment.

I am a results-oriented Senior Systems Engineer with extensive experience modernizing enterprise IT environments and improving support models. I led Microsoft Teams administration for over 30,000 users and collaborated with Microsoft through the TAP program to accelerate feature adoption.

I spearhead migrations, remote-assistance platform deployments, VOIP modernization, and print-fleet initiatives that reduced disruption and improved reliability. I drive process optimization, refine ticketing workflows, and implemented a follow-the-sun support model to improve response times and reduce overtime.

I mentor technical staff, cultivate vendor partnerships, and document operational procedures to ensure stability, scalability, and knowledge transfer. I seek to align IT strategy with business goals while continuously learning and delivering measurable improvements.

Experience

Work history, roles, and key accomplishments

Senior Engineer

Syneos Health

Mar 2018 - Apr 2025 (7 years 1 month)

Led enterprise-wide administration and optimization of Microsoft Teams for over 30,000 employees, increasing collaboration and adoption; implemented a remote assistance platform and modernized VOIP infrastructure to improve reliability and support efficiency.

Microsoft Teams Remote Support Microsoft TAP Vendor Management Process Optimization SCCM

Senior Desktop Systems Specialist

ID Analytics

Sep 2015 - Mar 2018 (2 years 6 months)

Led migration from on-premises Exchange to a hybrid Office 365 environment, ensuring seamless integration and enhanced collaboration; administered SCCM and Jamf Pro for patching and macOS management, supporting a global workforce of over 10,000.

Office 365 SCCM Jamf Airwatch Desktop Support Patch Management Technical Documentation

IT Support Engineer

Provide Commerce

Sep 2013 - Jun 2015 (1 year 9 months)

Provided end-to-end IT support and systems administration, optimizing Active Directory, GPOs, and endpoint security to improve operational efficiency and compliance; administered Jamf Pro for macOS and managed onboarding/offboarding workflows.