Mohammed UddinMU
Open to opportunities

Mohammed Uddin

@mohammeduddin

Experienced Account Manager specializing in financial services investigations.

United Kingdom
Message

What I'm looking for

I am looking for a role that offers opportunities for professional growth and development, where I can leverage my expertise in financial services and complaint handling.

I am an experienced Account Manager with a strong background in handling end-to-end investigations within the financial services sector. My expertise lies in liaising with various stakeholders and making informed decisions on regulated products. I have a proven track record in redress calculations and bespoke letter writing, ensuring that clients receive the best possible outcomes from their financial dealings.

Throughout my career, I have specialized in various sectors within financial services, including pensions, investments, KYC, business development, and lending products. My role as a complaint handler has allowed me to review complex investment cases, assess the suitability of advice, and communicate effectively with clients and financial advisers. I am dedicated to my professional development and continuously seek opportunities to enhance my skills and knowledge in this dynamic industry.

Experience

Work history, roles, and key accomplishments

SP
Current

Complaint Handler

St James Place

Feb 2025 - Present (5 months)

Reviewed end-to-end Investments including Pensions, SIPP’s, ISA’s, JISA’s, Unit Trusts, OEIC’s, and Investment Bonds, assessing suitability of advice, attitude to risk, and replacement business. Analyzed CYC calculations and outperformance requirements to ascertain client disadvantage and calculate redress due, creating bespoke final decision letters explaining investigations and outcomes. Communi

SP

Complaint Handler

St James Place

Jan 2023 - Present (2 years 6 months)

Dealt with servicing complaints, focusing on point of sale and Financial Adviser recommendations, reviewing Investments including Pensions, SIPP’s, ISA’s, JISA’s, Unit Trusts, OEIC’s, and Investment Bonds. Assessed suitability of advice, attitude to risk, and replacement business, analyzing CYC calculations and outperformance requirements to determine client disadvantage and calculate redress. Wro

FI

Resolutions Associate

Fidelity International

Jan 2022 - Present (3 years 6 months)

Handled client complaints end-to-end received via letters, emails, and phone calls regarding Pensions, SIPP’s, ISA’s, JISA’s, Unit Trusts, and OEIC’s. Conducted end-to-end file reviews and wrote bespoke letters from scratch to address complaints, specifically those relating to advice suitability within investments.

PL

Complaints and Compliance Manager

Plusheat Ltd

Mar 2021 - Present (4 years 4 months)

Implemented KYC processes to ensure customer data security within GDPR guidelines. Conducted collections calls, engaging with customers in adverse situations regarding missed payments and discussing optimal solutions. Created process documents for the Customer Service Team and led meetings on process changes.

NG

Investigator

National Australia Group

Nov 2019 - Present (5 years 8 months)

Conducted a past business review into the mis-sale of insurance products for Mortgages, Loans, Credit Cards, and Asset Finance borrowing. Performed end-to-end file reviews, examining certificates of insurance to determine adherence to FCA guidelines for product sales.

PR

Risk Advisory and Audit Analyst

Prudential

Oct 2018 - Present (6 years 9 months)

Worked in the risk team as a case handler for past business review, identifying whether sales of annuities adhered to FCA guidelines. Conducted end-to-end file reviews, assessing KYC rule adherence to ensure ID&V completion for customer account discussions, and flagged potential GDPR breaches.

MO

Customer Relations Account Manager

Motability Operations

May 2018 - Present (7 years 2 months)

Excelled in communication skills, particularly with clients with disabilities, enhancing ability to handle difficult and sensitive situations. Demonstrated proven skills as an effective case handler, adhering to customer needs over the phone and improving phone techniques and etiquette.

FS

Adjudicator

Financial Ombudsman Service

Oct 2016 - Present (8 years 9 months)

Satisfactorily completed complaints and cases within company timeframes, specifically working with insurance products. Adhered to company and regulatory data protection policies while providing first-line customer service to clients and third parties, thriving in a target-driven, high-quality environment.

NG

Case Handler & Subject Matter Expert

National Australia Group

Jul 2015 - Present (10 years)

Promoted to Subject Matter Expert within four months due to strong understanding of case resolution processes. Proven ability to coach, lead, and manage a team in the absence of a Team Leader, supporting colleagues in challenging areas towards successful case completion.

BA

Business Support Clerk & Case Handler

Barclaycard

Aug 2013 - Present (11 years 11 months)

Managed, investigated, and provided resolutions to customer complaints across various areas. Conducted stock reports for the team, performing deputy team leader duties including attending morning manager meetings to discuss team performance and delegating departmental work after organizing it via Excel.

Education

Degrees, certifications, and relevant coursework

The University of Northampton logoTN

The University of Northampton

BA(Hons) Business Management, Business Management

Grade: 2.2

Obtained a Bachelor of Arts with Honors in Business Management. The curriculum focused on core business principles and management strategies.

Tech stack

Software and tools used professionally

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