Open to opportunities

Simon Alagbe

@simonalagbe

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Detail-oriented Claims Handler with expertise in insurance and customer service.

United Kingdom

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What I'm looking for

I am looking for a dynamic team environment where I can advance my career in claims handling and insurance services, focusing on customer satisfaction and professional growth.

I am a detail-oriented Claims Handler with extensive experience in the insurance industry, particularly in managing motor claims and client portfolios. My role at Hastings Direct has honed my skills in making informed liability decisions, conducting thorough investigations, and resolving complex customer issues with empathy and professionalism. I pride myself on maintaining high levels of customer satisfaction and thrive in fast-paced environments, committed to delivering seamless and accurate outcomes.

Previously, as an Insurance Account Handler at Saga Insurance Services Limited, I consistently received positive feedback for my attentive service and problem-solving abilities. I actively contributed to the development of customer service processes, collaborating with team members to enhance efficiency and improve the overall customer experience. My background also includes various roles in sales and training within the fintech sector, where I developed strong communication and leadership skills.

Experience

Work history, roles, and key accomplishments

Current

Insurance Claims Handler (FNOL)

Current

Hastings Direct

Oct 2024 - Present (1 year 1 month)

Accurately logged motor claims as the first point of contact, ensuring seamless handling of customer expectations throughout the claims process. Proactively managed a portfolio of claims, performing initial investigations for both first-party and third-party claims by gathering evidence and liaising with key stakeholders.

Claims Management Customer Service Communication Skills Compliance Customer Satisfaction

Insurance Account Handler

Saga Insurance Services Limited

Apr 2023 - Oct 2024 (1 year 6 months)

Consistently received positive customer feedback, reflecting high levels of customer satisfaction and appreciation for empathetic and attentive service. Actively contributed to the development of customer service processes and procedures, sharing insights and suggestions to improve efficiency and customer experience.

Customer Service Client Relationship Management Problem Solving Renewals Mid Term Adjustment Mid Term Adjustments

Senior Training Manager

Rally Trade

Mar 2021 - Nov 2022 (1 year 8 months)

Managed and oversaw training programs for the company. Developed and implemented training strategies to enhance employee skills and performance.

Leadership Strategic Planning Employee Development Communication Skills

Market Analyst and Trainer

Rally Trade

Feb 2020 - Feb 2021 (1 year)

Conducted market research and analysis to identify trends and opportunities. Provided training to clients and internal teams on market dynamics and trading strategies.

Market Analysis Research Training Financial Markets Data Analysis

Senior Account Manager (Sales)

Rally Trade

Jan 2019 - Jan 2020 (1 year)

Managed a portfolio of key client accounts, focusing on sales and relationship building. Achieved sales targets and ensured high levels of client satisfaction.

Sales Management Account Management Client Relationship Management Sales Strategy Negotiation

Account Manager (Sales)

Rally Trade

Sep 2017 - Dec 2018 (1 year 3 months)

Handled client accounts and managed sales processes. Developed strong client relationships to drive business growth.

Account Management Sales Client Communication Relationship Building Problem Solving

Junior Account Manager (Sales)

Rally Trade

Mar 2017 - Aug 2017 (5 months)

Assisted in managing client accounts and supporting sales activities. Gained foundational experience in sales and client interaction within the fintech sector.

Data Entry Communication Teamwork

Graduate Internship

Exinity (Formerly ForexTime)

Dec 2016 - Jan 2017 (1 month)

Participated in a graduate internship program, gaining exposure to financial markets and operations. Supported various departments and contributed to ongoing projects.

Financial Markets Data Analysis Research Team Collaboration

Relationship Officer

Lafayette Microfinance Bank

Oct 2015 - Jun 2016 (8 months)

Managed client relationships and provided financial services to customers. Ensured customer satisfaction and adherence to banking regulations.

Client Relationship Management Financial Services Customer Service Banking Operations Compliance

Economics Teacher

Victory Christian College Oluyole Estate

Sep 2014 - Aug 2015 (11 months)

Taught Economics to secondary school students, developing lesson plans and assessing student progress. Fostered a positive learning environment and encouraged critical thinking.

Teaching Curriculum Development Assessments Classroom Management Economics

Mathematics Teacher (NYSC)

Government Day Senior Secondary School, Yonko, Zing LG

Mar 2013 - Feb 2014 (11 months)

Taught Mathematics as part of the National Youth Service Corps program. Developed and delivered engaging lessons to high school students.

Mathematics Lesson planning Student Engagement Classroom Instruction

Industrial Trainee

PYTP FARMS, Faculty of Agriculture and Forestry, University

Oct 2010 - Sep 2011 (11 months)

Completed an industrial training program, gaining practical experience in agricultural practices. Assisted with farm operations and learned about agricultural economics.

Data Collection Research

Education

Degrees, certifications, and relevant coursework

University of Ibadan

B. Agric, Agricultural Economics

Studied Agricultural Economics, gaining foundational knowledge in economic principles applied to agriculture. Developed analytical skills relevant to agricultural markets and policies.