Keikanetswe Ezeife
@keikaezeife
ICT learnership graduate, customer service, and CRM.
What I'm looking for
I am an ICT learnership graduate with hands-on experience in corporate digital systems and workplace technology.
During my Metanoia Group learnership I completed structured ICT training, assisted with administrative and technical tasks, and supported client data management using CRM and digital platforms.
Previously, I worked as a Customer Service Assistant at Vickmoore Cosmetics where I developed strong communication, problem-solving, and interpersonal skills while handling transactions, inquiries, and inventory records.
I am motivated to apply my IT, CRM, and customer-facing experience in roles that value reliable technical support, clear communication, and accurate data management.
Experience
Work history, roles, and key accomplishments
ICT Learnership Trainee
Metanoia Group
Mar 2025 - Feb 2026 (11 months)
Completed a structured ICT learnership in a corporate environment, supporting digital systems and CRM platforms while improving administrative processes and client communication.
Customer Service Assistant
Vickmoore Cosmetics
Jan 2023 - Jun 2024 (1 year 5 months)
Provided high-quality customer service in a fast-paced retail setting, managing transactions, sales records, and customer inquiries while maintaining positive client relationships.
Education
Degrees, certifications, and relevant coursework
The TEFL Academy
TEFL Certificate, TESOL / TEFL
2025 - 2026
Completed TEFL training and trainer preparation with practical experience in EFL teaching and professional communication.
Metanoia Group
ICT Learnership (NQF L5), Information and Communication Technology
2025 - 2026
Completed ICT learnership focused on end-user computing and workplace technology with hands-on experience in digital systems.
Jeppe Education College
National Senior Certificate, Secondary Education
2021 - 2022
Attained National Senior Certificate through secondary education at Jeppe Education College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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