Kehinde Ojo
@kehindeojo
Customer Success & Experience Professional
What I'm looking for
Customer Success and Experience professional with over 4 years of experience supporting customer engagement, onboarding, enablement, and adoption initiatives within technology-driven environments. Skilled in building strong customer relationships, coordinating cross-functional programs, and translating complex solutions into clear business value.
Experience
Work history, roles, and key accomplishments
Customer Success Fellow
VettedAI
Jun 2026 - Present (1 month)
Manage end-to-end onboarding for hiring clients by capturing role requirements and success metrics, and run regular check-ins to resolve blockers and track pipeline progress. Collect customer feedback to improve sourcing and matching processes.
Customer Excellence Strategist
Reliance Infosystems
Apr 2022 - Feb 2026 (3 years 10 months)
Facilitated 20+ customer discovery and engagement sessions, supporting 27 commercial quotations by aligning customer needs with solutions. Planned 12 virtual events and anchored 7, ran outreach to 6,200+ prospects via email and LinkedIn to generate qualified leads, and authored 25 case studies and product collateral.
Volunteer, Community Programs
Plungesmile Foundation
Jun 2023 - Feb 2026 (2 years 8 months)
Supported planning and execution of community programs including Kit Up a Child, Back to School, School Feeding, and Open Arms, contributing to delivery of support and resources to 7,000+ children. Developed 35+ digital content assets to increase visibility and encourage community participation.
Customer Excellence Intern
Reliance Infosystems Limited
Jun 2021 - Apr 2022 (10 months)
I supported the Customer Excellence team by coordinating the logistics for educational sessions and webinars. My duties included handling initial customer inquiries, updating engagement logs in the CRM, and assisting with the creation of solutions information materials. I also provided technical and administrative support during virtual events to ensure they ran smoothly for participants.
Education
Degrees, certifications, and relevant coursework
HP LIFE
Customer Experience for Business Success, Customer Experience
Completed the Customer Experience for Business Success program with HP LIFE.
ALX Africa
AI Career Essentials, Artificial Intelligence
Completed the AI Career Essentials program with ALX Africa.
Microsoft
Microsoft 365 Fundamentals, Microsoft 365
Completed Microsoft 365 Fundamentals.
University of Ilorin
Bachelor of Science, Business Administration
Grade: 2:1
Earned a B.Sc. in Business Administration (2:1) from the University of Ilorin.
University of Ilorin
Bachelors of Science , Business Administration
2013 - 2017
Grade: 3.56
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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