Open to opportunities

Kehinde Ojo

@kehindeojo

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Seasoned Customer Experience Strategist with a results-driven approach.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration.

I am a Customer Experience professional with over 4 years of experience supporting customers, coordinating interactions, and ensuring smooth communication between clients and teams. I focus on creating positive experiences and resolving issues efficiently.

I am skilled at problem-solving, clear communication, and collaborating across teams to meet customer needs and improve satisfaction. I thrive in fast-paced environments where keeping customers supported is a priority.

I am looking for a role in Customer Experience, Customer Excellence, or Customer Support where I can help improve service delivery, strengthen relationships, and make a meaningful impact for both customers and teams.

Experience

Work history, roles, and key accomplishments

Customer Excellence Strategist

Reliance Infosystems Limited

Apr 2022 - Feb 2026 (3 years 10 months)

I was responsible for managing the end-to-end journey for B2B customers. My work involved mapping out how customers interacted with our brand, conducting need assessments to understand challenges, and facilitating educational webinars and workshops. I also developed content to help prospects understand our solutions and managed the follow-up process to ensure they received relevant information.

Customer Experience Lead Generation Content Writing Project Management Brand Management Communication Skills

Customer Excellence Intern

Reliance Infosystems Limited

Jun 2021 - Apr 2022 (10 months)

I supported the Customer Excellence team by coordinating the logistics for educational sessions and webinars. My duties included handling initial customer inquiries, updating engagement logs in the CRM, and assisting with the creation of solutions information materials. I also provided technical and administrative support during virtual events to ensure they ran smoothly for participants.

Customer Engagement Microsoft Office Suite Relationship Building Communication Skills Teamwork Content Writing

Teacher Assistant

Fundamental Private Secondary School

Feb 2018 - Oct 2018 (8 months)

As a Teacher Assistant, I researched lesson topics and delivered lessons to students, maintaining records of their progress. I utilized various learning resources to cater to different learning abilities.

Teaching Resources Communication Skills Team Collaboration