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Kehinde OjoKO
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Kehinde Ojo

@kehindeojo

Customer Success & Experience Professional

Nigeria
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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration.

Customer Success and Experience professional with over 4 years of experience supporting customer engagement, onboarding, enablement, and adoption initiatives within technology-driven environments. Skilled in building strong customer relationships, coordinating cross-functional programs, and translating complex solutions into clear business value.

Experience

Work history, roles, and key accomplishments

RI

Customer Excellence Strategist

Reliance Infosystems

Apr 2022 - Feb 2026 (3 years 10 months)

Facilitated 20+ customer discovery and engagement sessions, supporting 27 commercial quotations by aligning customer needs with solutions. Planned 12 virtual events and anchored 7, ran outreach to 6,200+ prospects via email and LinkedIn to generate qualified leads, and authored 25 case studies and product collateral.

PF

Volunteer, Community Programs

Plungesmile Foundation

Jun 2023 - Feb 2026 (2 years 8 months)

Supported planning and execution of community programs including Kit Up a Child, Back to School, School Feeding, and Open Arms, contributing to delivery of support and resources to 7,000+ children. Developed 35+ digital content assets to increase visibility and encourage community participation.

RL

Customer Excellence Intern

Reliance Infosystems Limited

Jun 2021 - Apr 2022 (10 months)

I supported the Customer Excellence team by coordinating the logistics for educational sessions and webinars. My duties included handling initial customer inquiries, updating engagement logs in the CRM, and assisting with the creation of solutions information materials. I also provided technical and administrative support during virtual events to ensure they ran smoothly for participants.

Education

Degrees, certifications, and relevant coursework

HP LIFE logoHL

HP LIFE

Customer Experience for Business Success, Customer Experience

Completed the Customer Experience for Business Success program with HP LIFE.

ALX Africa logoAA

ALX Africa

AI Career Essentials, Artificial Intelligence

Completed the AI Career Essentials program with ALX Africa.

Microsoft logoMI

Microsoft

Microsoft 365 Fundamentals, Microsoft 365

Completed Microsoft 365 Fundamentals.

University of Ilorin logoUI

University of Ilorin

Bachelor of Science, Business Administration

Grade: 2:1

Earned a B.Sc. in Business Administration (2:1) from the University of Ilorin.

University of Ilorin  logoUI

University of Ilorin

Bachelors of Science , Business Administration

2013 - 2017

Grade: 3.56

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