Open to opportunities

Kehinde Ojo

@kehindeojo

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Seasoned Customer Experience Strategist with a results-driven approach.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration.

I am a seasoned Customer Experience Strategist with over two years of experience dedicated to achieving remarkable client results. My role at Reliance Infosystems Limited has allowed me to lead routine operations and special projects, focusing on enhancing customer engagement and satisfaction. I have a proven track record of increasing lead generation and website traffic through effective content development and strategic communication.

My experience includes collaborating with prospects to identify their needs and recommending tailored Customer Experience solutions. I have successfully managed workshops and webinars, ensuring smooth execution and delivering valuable content that addresses customer needs. My analytical and organizational skills have contributed to maintaining a positive brand image, significantly impacting customer perception.

In addition to my professional experience, I have a strong educational background with a Bachelor of Science in Business Administration. I am committed to continuous learning and have obtained several certifications, including AI Career Essentials and Microsoft 365 Fundamentals. I am passionate about leveraging my skills to drive customer success and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Excellence Strategist

Current

Reliance Infosystems Limited

Apr 2022 - Present (3 years 2 months)

As a Customer Excellence Strategist, I collaborate with prospects to identify their needs and recommend solutions to enhance customer experience. My role involves developing engaging content and managing workshops to increase lead generation and customer engagement.

Customer Experience Lead Generation Content Writing Project Management Brand Management Communication Skills Analytical Skills

Customer Excellence Intern

Reliance Infosystems Limited

Jun 2021 - Apr 2022 (10 months)

During my internship, I created content for products and hosted workshops, which led to increased participant engagement. I focused on driving customer journeys and proactively engaged with potential customers.

Content Creation Customer Engagement Microsoft Office Suite Relationship Building Communication Skills Teamwork

Teacher Assistant

Fundamental Private Secondary School

Feb 2018 - Oct 2018 (8 months)

As a Teacher Assistant, I researched lesson topics and delivered lessons to students, maintaining records of their progress. I utilized various learning resources to cater to different learning abilities.

Teaching Resources Communication Skills Team Collaboration