Ashley Ogochukwu
@ashleyogochukwu
Transformational Client Success Manager driving exceptional customer experiences.
What I'm looking for
As a transformational Client Success Manager, I have a proven track record of delivering exceptional customer experiences and driving business growth. My expertise in project management and customer success allows me to develop and execute strategies that enhance customer satisfaction, retention, and expansion revenue while optimizing operational efficiency.
In my recent role at Spurt!, I directed collaboration among cross-functional teams to deliver major projects, achieving a significant reduction in project timelines and enhancing client satisfaction scores. My analytical skills have enabled me to evaluate project performance effectively, facilitating data-driven decision-making. I am passionate about leveraging insights to inform strategic positioning and enhance brand visibility, as demonstrated during my internship in Growth and Marketing Intelligence.
With experience as a Nivea Brand Ambassador and Customer Success Specialist, I have consistently driven sales initiatives and improved customer retention rates. My commitment to cultivating strong client relationships and implementing innovative customer feedback systems has resulted in substantial revenue growth and improved customer satisfaction metrics.
Experience
Work history, roles, and key accomplishments
Project Manager
Spurt!
Oct 2023 - Present (1 year 8 months)
Directed collaboration among five cross-functional teams to deliver 12 major projects, achieving a 20% reduction in project timeline and enhancing client satisfaction scores by 30%. Developed analytical frameworks for project performance evaluation and created solution-based communications.
Volunteer
Association of Professional Women Engineers of Nigeria
Apr 2023 - Present (2 years 2 months)
Organized outreach programs and workshops to educate young people on civic rights and promote gender equity in engineering, inspiring female students to pursue STEM careers.
Growth and Marketing Intelligence Intern
Spurt!
Jun 2023 - Oct 2023 (4 months)
Conducted analysis of over 50 competitor marketing campaigns and identified key differentiators. Collaborated on market research frameworks and synthesized data from customer surveys to drive strategic marketing recommendations.
Customer Success Specialist
MTN Cameroon
Sep 2017 - Jan 2020 (2 years 4 months)
Developed customer success strategies that increased retention rates by 30%. Implemented a feedback system that improved NPS scores by 25 points and collaborated on troubleshooting customer issues.
Nivea Brand Ambassador & Sales Representative
Beiersdorf Nivea Nigeria
May 2021 - Apr 2023 (1 year 11 months)
Drove sales initiatives, achieving a 30% increase in quarterly revenue. Cultivated client relationships, resulting in an 85% customer retention rate and negotiated pricing strategies that reduced acquisition costs by 20%.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor's Degree, Biomedical Engineering
2021 - 2025
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Ashley?
You can contact Ashley and 90k+ other talented remote workers on Himalayas.
Message AshleyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
