Ashley OgochukwuAO
Open to opportunities

Ashley Ogochukwu

@ashleyogochukwu

Transformational Client Success Manager driving exceptional customer experiences.

Nigeria

What I'm looking for

I seek a role that fosters growth, values customer-centric strategies, and promotes teamwork.

As a transformational Client Success Manager, I have a proven track record of delivering exceptional customer experiences and driving business growth. My expertise in project management and customer success allows me to develop and execute strategies that enhance customer satisfaction, retention, and expansion revenue while optimizing operational efficiency.

In my recent role at Spurt!, I directed collaboration among cross-functional teams to deliver major projects, achieving a significant reduction in project timelines and enhancing client satisfaction scores. My analytical skills have enabled me to evaluate project performance effectively, facilitating data-driven decision-making. I am passionate about leveraging insights to inform strategic positioning and enhance brand visibility, as demonstrated during my internship in Growth and Marketing Intelligence.

With experience as a Nivea Brand Ambassador and Customer Success Specialist, I have consistently driven sales initiatives and improved customer retention rates. My commitment to cultivating strong client relationships and implementing innovative customer feedback systems has resulted in substantial revenue growth and improved customer satisfaction metrics.

Experience

Work history, roles, and key accomplishments

SP

Growth and Marketing Intelligence Intern

Spurt!

Jun 2023 - Oct 2023 (4 months)

Conducted analysis of over 50 competitor marketing campaigns and identified key differentiators. Collaborated on market research frameworks and synthesized data from customer surveys to drive strategic marketing recommendations.

MC

Customer Success Specialist

MTN Cameroon

Sep 2017 - Jan 2020 (2 years 4 months)

Developed customer success strategies that increased retention rates by 30%. Implemented a feedback system that improved NPS scores by 25 points and collaborated on troubleshooting customer issues.

BN

Nivea Brand Ambassador & Sales Representative

Beiersdorf Nivea Nigeria

May 2021 - Apr 2023 (1 year 11 months)

Drove sales initiatives, achieving a 30% increase in quarterly revenue. Cultivated client relationships, resulting in an 85% customer retention rate and negotiated pricing strategies that reduced acquisition costs by 20%.

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka logoUN

University of Nigeria, Nsukka

Bachelor's Degree, Biomedical Engineering

2021 - 2025

Tech stack

Software and tools used professionally

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Ashley Ogochukwu - Project Manager - Spurt! | Himalayas