Looking for a job

Keenan Kelly

@keenankelly

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Multi-disciplined background seeking new opportunities where I can grow and make an impact.

United States

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What I'm looking for

I am looking for a place where I am valued and my work makes an impact and where I can use my current skillset and learn new skills to become a key player in the company.

5+ years of experience in the telecommunications industry and 3+ years in transportation, with accounting and technical skills. 10+ years of experience with visual communication and design. Ability to quickly grasp concepts and adapt to ever-changing policies and procedures in order to propel the company forward. My background in visual communication enables me to approach problems with ingenuity.

Experience

Work history, roles, and key accomplishments

AR Technical Specialist

Traffix

Apr 2023 - Feb 2024 (10 months)

• Served as an SME (Subject Matter Expert) for Accounts Receivable team within Finance
• Worked closely with L&D team in creating foundational training material
• Analyzed, designed and implemented comprehensive SOPs for Accounts Receivable finance department
• Reported directly to Sr Manager of AR and Credit on various projects within AR creating new processes and procedures.

NetSuite Project Management SOP Development Technical Support Communication Skills Customer Service Training Technical Problem Solving Strategic Thinking MS Excel Camtasia SharePoint

AR Collections Specialist

Traffix

Oct 2022 - Apr 2023 (6 months)

Reported directly to Senior Manager of AR & Credit
• Expert in Cash Application
• Utilized various web portals efficiently
• Project Management
• Maintained relationships with over 50 customers and collected past due resolving discrepancies
• Microsoft Excel, Vlookups and Pivot Tables as needed for reconciliation

Cash Application Excel Qlikview ERP (NetSuite)NetSuite Collections Account Reconciliation Customer Service SharePoint

Accounts Receivable Specialist

Surge Transportation

Aug 2021 - Oct 2022 (1 year 2 months)

Reported directly to the Director of Finance
✓Daily application of cash and credit receipts
✓Worked directly with Director of Strategic Solutions in Identifying, researching, and resolving discrepancies plus disputed customer balances
✓Performed collection calls and emails on past due accounts
✓Miscellaneous ad hoc task as needed.

Cash Application Cash Management Attention To Detail Problem Solving Negotiation Collections Reconciliations MS Excel Google Workspace Slack Microsoft Power BI

AP Analyst LTL

Echo GLobal Logistics

Mar 2019 - Jul 2021 (2 years 4 months)

Manage an account portfolio of 15-20 Less-Than-Truckload carriers or +$4MM monthly payments and analyze carrier invoices to assist in resolving payment issues
Serve as liaison between carriers and booking reps while analyzing and resolve pricing discrepancies as compared to carrier pricing agreements and rules 100 tariffs
Manage daily case load by resolving billing disputes and closing cases

Accounts Payable Microsoft Dynamics MS Excel Account Management Negotiation Tariff Codes Logistics

Sales Support Coordinator II

Spectrum Business

Jun 2018 - Mar 2019 (9 months)

▸Handle inbound transactions from potential customers and business partners in order to process orders in Salesforce.
▸Build orders for the Hospitality vertical offering: Fiber Internet Access, Enterprise TV Services, Primary Rate Interface (PRI) Managed WiFi and Ethernet Services.
▸Communicate with Account Executives customers on the phone or via chat and/or email.

Salesforce Sales Support Sales Strategy Sales Software Pricing Strategy Pricing And Packaging Contract Review Order Processing Enterprise B2B Hospitality Telecommunications

Customer Relations Coordinator Tel/Internet

Spectrum

Jul 2014 - Jun 2018 (3 years 11 months)

▸Perform highly complex troubleshooting of Internet & telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues)

▸Mentor new hires in training and career development, helping with education of tool software, business processes and job responsibilities which establishes a superb customer experience.