pablo espinal

Led a team of 5, creating and implementing invoice collection workflows that increased weekly customer emails and resulted in a 30%+ MoM collected total increase. Developed cash application workflows, reducing processing time from 2 hours to 20 minutes with an average of 11 million MoM correctly applied, and improved month-end close to day 6. Established credit card refund and third-party collecti

Led and trained 3 collections specialists, fostering a collaborative environment and cultivating top 250 high-profile accounts to ensure optimal cash flow and reduced delinquencies. Drove daily cash applications by preparing and uploading Excel NetSuite reports, ensuring accurate past-due totals on 5000+ accounts. Supervised junior collectors by monitoring Zendesk tickets and authored SOPs for bot

Assisted in the monthly billing process, ensuring timely and accurate invoicing while reviewing sales contracts for billing accuracy. Handled inquiries and supported all invoicing and billing functions for external and internal customers, coordinating with internal groups to resolve issues. Conducted research on account disputes and billing discrepancies, and trained outsourcing teams on collectio

Applied all incoming customer payments and conducted daily bank reconciliations using Excel, NetSuite, and bank data, ensuring accurate report data and DSO calculations. Managed top 10 AR accounts and 95 smaller accounts, resulting in a DSO reduction from 60 days to 40 days. Created, trained, and oversaw daily KPIs using Zendesk for two outsourcing teams, substantially improving customer satisfact

Collected on a multi-million-dollar credit portfolio of 1200 accounts across several entities and geographies, leading to immediate improvements in credits, debits, and total revenue collected. Generated and distributed daily and weekly reports for 20 supported business entities and prepared all Collector aging reports, ensuring timely collections of over 80 million dollars monthly. Created, appro

Maximized timely collections on over 1000 accounts from both US-based and international clients, ranging from $1,000 to over $500,000. Researched and applied all unassigned customer payments using Gmail, bank records, and Netsuite, leading to a 35% improvement in DSO. Collaborated on implementing a new collection procedure to streamline and refocus collection efforts.

Organized over 600 timesheets by consultant, client, and business type, then billed those timesheets using Bottom Line Accounting software. Collected approximately 150 accounts with invoices past due ranging from 0-91+ days. Assisted with cash application by researching payment origins and corresponding invoices, requiring constant contact with banks and access to multiple websites.

Completed high school education at Democracy Preparatory Charter School, focusing on general studies. Gained foundational knowledge and skills during this period.