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@michellejones
Resourceful professional with over 5 years in accounts receivable.
I am a resourceful and driven professional with over 5 years of experience in accounts receivable, operations support, and cross-functional team collaboration. My career has been marked by a proven track record in improving collection strategies, streamlining processes, and fostering accountability across teams. Currently, I work as an Accounts Receivable Specialist at SERVPRO, where I manage full-cycle commercial accounts receivable and have successfully led initiatives that resulted in a 50% reduction in commercial AR within six months and generated $7M in collections in one month.
Throughout my career, I have developed strong skills in financial reporting and data analysis, utilizing tools such as QuickBooks Online and Microsoft Excel to enhance data visibility and support strategic decision-making. I have also taken on leadership roles, training and mentoring new team members, and drafting Standard Operating Procedures to ensure compliance and efficiency. My goal is to transition into a dynamic role in Operations, Implementation, or Customer Success that offers hybrid/remote flexibility and opportunities for growth.
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Work history, roles, and key accomplishments
SERVPRO
Aug 2024 - Present (1 year 3 months)
Managed full-cycle commercial accounts receivable, including invoicing, payment application, aging reports, and strategic collections, supporting three company entities. Partnered with marketing and sales to design and execute collection strategies, leading to a 50% reduction in commercial AR within six months.
Various Clients
Sep 2011 - Aug 2024 (12 years 11 months)
Provided accounts receivable services including invoicing, payment posting, and collections using QuickBooks for diverse clients. Resolved billing issues, processed credit card transactions, and created detailed financial reports to support decision-making.
Joy El Camps and Retreats
Jun 2008 - Jul 2011 (3 years 1 month)
Led volunteer recruitment, training, and management for a $1M capital campaign, driving engagement and results through creativity, resilience, and strong relationship-building. Coordinated multi-channel fundraising campaigns and cultivated relationships with high-net-worth individuals, contributing to sustained donor engagement and retention.
Strohman Enterprise, Inc.
Dec 2023 - Apr 2024 (4 months)
Processed estimates, invoices, and payments; analyzed accounts and performed collections while maintaining accurate records using QuickBooks and Microsoft Office. Sold weapon accessories, flashlights, and PPE to individuals, businesses, and government agencies, showcasing adaptability in tailoring solutions to diverse customer needs.
Degrees, certifications, and relevant coursework
General Studies, General Studies
Completed 30 credit hours in General Studies, focusing on foundational academic subjects. This coursework provided a broad understanding across various disciplines.
Biblical Studies Certificate, Biblical Studies
Obtained a Biblical Studies Certificate after completing 60 credit hours. The curriculum focused on in-depth study of biblical texts and theological concepts, providing a strong foundation in religious studies.
General Studies, General Studies
Undertook 30 credit hours in General Studies, covering a range of introductory academic subjects. This coursework contributed to a well-rounded educational background.
Training Completion, QuickBooks Online
Completed essential training for QuickBooks Online, gaining proficiency in accounting software functionalities. This training focused on practical application for financial management and reporting.
Software and tools used professionally
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