Open to opportunities

Michelle Jones

@michellejones

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Resourceful professional with over 5 years in accounts receivable.

United States

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What I'm looking for

I am looking for a role that offers hybrid flexibility and opportunities for growth.

I am a resourceful and driven professional with over 5 years of experience in accounts receivable, operations support, and cross-functional team collaboration. My career has been marked by a proven track record in improving collection strategies, streamlining processes, and fostering accountability across teams. Currently, I work as an Accounts Receivable Specialist at SERVPRO, where I manage full-cycle commercial accounts receivable and have successfully led initiatives that resulted in a 50% reduction in commercial AR within six months and generated $7M in collections in one month.

Throughout my career, I have developed strong skills in financial reporting and data analysis, utilizing tools such as QuickBooks Online and Microsoft Excel to enhance data visibility and support strategic decision-making. I have also taken on leadership roles, training and mentoring new team members, and drafting Standard Operating Procedures to ensure compliance and efficiency. My goal is to transition into a dynamic role in Operations, Implementation, or Customer Success that offers hybrid/remote flexibility and opportunities for growth.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable Specialist

Current

SERVPRO

Aug 2024 - Present (1 year 2 months)

Managed full-cycle commercial accounts receivable, including invoicing, payment application, aging reports, and strategic collections, supporting three company entities. Partnered with marketing and sales to design and execute collection strategies, leading to a 50% reduction in commercial AR within six months.

Accounts Receivable Invoicing Collections Strategies Process Improvement Data Analysis SOP Development Training

Administrative & Accounting Assistant

Various Clients

Sep 2011 - Aug 2024 (12 years 11 months)

Provided accounts receivable services including invoicing, payment posting, and collections using QuickBooks for diverse clients. Resolved billing issues, processed credit card transactions, and created detailed financial reports to support decision-making.

Accounts Receivable Invoicing Collections Quickbooks Financial Reporting Payment Processing

Development Coordinator / Accounts Receivable

Joy El Camps and Retreats

Jun 2008 - Jul 2011 (3 years 1 month)

Led volunteer recruitment, training, and management for a $1M capital campaign, driving engagement and results through creativity, resilience, and strong relationship-building. Coordinated multi-channel fundraising campaigns and cultivated relationships with high-net-worth individuals, contributing to sustained donor engagement and retention.

Fundraising Volunteer coordination Capital Campaigns Donor Engagement Event Planning Accounts Receivable Database Administration Public Speaking Data Reporting

Internal Sales Representative - Government Procurement

Strohman Enterprise, Inc.

Dec 2023 - Apr 2024 (4 months)

Processed estimates, invoices, and payments; analyzed accounts and performed collections while maintaining accurate records using QuickBooks and Microsoft Office. Sold weapon accessories, flashlights, and PPE to individuals, businesses, and government agencies, showcasing adaptability in tailoring solutions to diverse customer needs.

Sales Invoicing Collections Quickbooks Microsoft Office Customer Service

Education

Degrees, certifications, and relevant coursework

Liberty University

General Studies, General Studies

Completed 30 credit hours in General Studies, focusing on foundational academic subjects. This coursework provided a broad understanding across various disciplines.

Ethnos 360 Institute

Biblical Studies Certificate, Biblical Studies

Obtained a Biblical Studies Certificate after completing 60 credit hours. The curriculum focused on in-depth study of biblical texts and theological concepts, providing a strong foundation in religious studies.

Lancaster Bible College

General Studies, General Studies

Undertook 30 credit hours in General Studies, covering a range of introductory academic subjects. This coursework contributed to a well-rounded educational background.

LinkedIn Learning

Training Completion, QuickBooks Online

Completed essential training for QuickBooks Online, gaining proficiency in accounting software functionalities. This training focused on practical application for financial management and reporting.