keely baca
@keelybaca
I coordinate high-volume residential service dispatch, scheduling, and customer support across plumbing, HVAC, and electrical operations.
United StatesWhat I'm looking for
At Fix It 24/7, I manage plumbing scheduling and dispatch while supporting HVAC and electrical operations, coordinating technicians, urgent service calls, customer appointments, and real-time schedule changes.
I've also handled high-volume customer service and multi-department dispatch at Jim Needham Plumbing Heating & Air Conditioning and AAA Plumbing, Heating & Electric. Using ServiceTitan, I maintain accurate customer and job information, resolve concerns, manage inboxes and appointments, and keep customers, technicians, and management connected through each service request.
Experience
Work history, roles, and key accomplishments
Dispatcher / Customer Service Representative
Fix It 24/7
Nov 2025 - Present (10 months)
Manage daily scheduling and dispatch operations for plumbing, HVAC, and electrical technicians. Independently manage the plumbing department, coordinating technician schedules, workloads, and customer appointments.
Education
Degrees, certifications, and relevant coursework
Thornton High School
High School Diploma, General Studies
Earned a High School Diploma from Thornton High School in 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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