Open to opportunities

Tiffany Gaines

@tiffanygaines1

Construction permitting and inspection coordinator with 10+ years coordinating compliance, schedules, and builder operations.

United States

Message

What I'm looking for

I’m looking for a construction operations or permitting role where I can lead permit and inspection coordination, act as a municipal liaison, and keep projects compliant and on schedule—using my admin and customer service strength to support builders and field teams.

I’m a Construction Operations Coordinator and Permitting Professional with 10+ years of experience in construction administration, permitting, inspections, dispatching, scheduling, customer service, and operations support.

In my current role as a Permit & Inspections Coordinator, I coordinate and process 300+ permits and inspections monthly across 30+ residential subdivisions and support 15+ builders in HVAC, plumbing, and electrical construction. I serve as the primary liaison between city, county, and state agencies, inspectors, builders, field personnel, and homeowners.

I’m known for monitoring permit approvals, inspection results, and project milestones to maintain construction schedules and regulatory compliance. I also coordinate warranty requests and construction scheduling activities, keeping documentation and workflows organized.

I bring strong administrative and customer-focused operations—using tools like Bolt, Box, Microsoft Office Suite, Outlook, Excel, and ServiceTitan to manage reporting, documentation, and day-to-day coordination. I’ve progressed through dispatcher and CSR leadership roles, strengthening my ability to keep teams aligned and projects moving.

Experience

Work history, roles, and key accomplishments

Current

Permit & Inspections Coordinator

Current

IES Residential

Apr 2025 - Present (1 year 2 months)

Coordinate and process 300+ permits and inspections monthly across 30+ residential subdivisions, supporting 15+ builders in HVAC, plumbing, and electrical trades. Serve as primary liaison between city, county, and state agencies, monitoring approvals and inspection results to keep projects on schedule and compliant.

Permitting Inspection Coordination Construction Administration Compliance Tracking Scheduling Excel BOLT Box

Dispatcher / Customer Service

Coolray Heating, Cooling, Plumbing & Electrical

Jul 2024 - Apr 2025 (9 months)

Scheduled technicians and coordinated service operations, managing memberships, customer accounts, work orders, and payment processing. Supported customer retention and service scheduling initiatives using ServiceTitan and related customer service systems.

Dispatching Scheduling Technicians Customer Service Work Order Management Membership Management Payment Processing Account Management ServiceTitan Service Operations Customer Retention

Dispatcher / Customer Service

Total Group LLC

Nov 2022 - Jul 2024 (1 year 8 months)

Managed payroll, invoicing, billing, purchase orders, and accounts receivable reporting while scheduling technicians and coordinating service operations. Prepared operational and financial reports, including profit and loss reporting, and provided administrative and customer service support.

Dispatching Scheduling Technicians Payroll Management Invoicing Billing Accounts Receivable Operational Reporting Customer Service

CSR Manager / Dispatcher

TEKPRO LLC

Aug 2018 - Nov 2022 (4 years 3 months)

Progressed through CSR manager, office assistant, and dispatcher roles involving dispatching, scheduling, office administration, and invoicing. Supported reporting, customer service management, and team coordination across office operations.

CSR Management Dispatching Scheduling Office Administration Invoicing Reporting Customer service management Administrative Support Team Support

Office Assistant / Dispatcher

Aramark

Oct 2013 - Dec 2017 (4 years 2 months)

Performed office administration, dispatching, scheduling, work order management, and filing while providing customer support. Supported day-to-day operational coordination through administrative and scheduling tasks.