Elizabeth Weiss

I’m a service dispatcher and logistics professional with 5+ years leading complex, cross-functional initiatives across service operations, logistics, administration, and executive support environments. I coordinate daily execution under service-level and completion targets while managing competing priorities in fast-paced, deadline-driven settings.

In my current role at SPATCO ENERGY SOLUTIONS, I coordinate operations for 15–25 field technicians across 4 branches, supporting 50–80 service calls per week. I’m the primary escalation point for operational issues, partnering with dispatchers, service administrators, vendors, and leadership to resolve complex challenges and keep work on track.

I strengthen performance through analysis and process improvement. I analyze regional billing and service performance data for monthly business reviews and operational planning, and I lead cross-functional initiatives to identify and eliminate operational bottlenecks across regional operations.

I also drive measurable workflow improvements—redesigning the digital dispatch workflow to reduce billing turnaround time by 50% and improve operational efficiency. Previously, I developed SOPs to streamline subcontractor and partner interfaces, and I transitioned 200+ clients to a new data management system to enhance reliability and support retention.