Open to opportunities

BENEOWAJI CLIFF-NJAH

@beneowajicliff-njah

Dispatcher and customer service professional improving real-time routing and customer satisfaction in high-volume remote operations.

United States

Message

What I'm looking for

I’m looking for a remote, high-traffic dispatch/customer support role where I can optimize technician routing, maintain accurate CRM records, and improve customer satisfaction through fast problem-solving and clear communication.

I’m a Dispatcher and Customer Service professional with over 3 years of experience in high-volume, remote service environments. I serve as the primary point of contact for service operations, managing 50+ inbound/outbound interactions daily while de-escalating customer concerns and resolving complex service inquiries with a calm, professional approach.

I execute dispatching by coordinating and assigning mobile technicians based on urgency, geographic location, and skill set, using cloud-based dispatch software to track availability and real-time job status. I proactively manage technician routing to reduce downtime—driving an average of 15 successful job closings per day—while maintaining precise CRM service records to ensure accurate billing and seamless communication between management and field technicians.

Experience

Work history, roles, and key accomplishments

Remote Dispatcher

CC Locksmith LLC

Apr 2023 - Feb 2026 (2 years 10 months)

Served as the primary point of contact for service operations, managing 50+ inbound/outbound interactions daily to improve efficiency and customer satisfaction. Coordinated real-time dispatch by assigning technicians based on urgency, location, and skills, achieving an average of 15 successful job closings per day while maintaining accurate CRM records for billing and communication.

Dispatch Coordination Real Time Route Optimization ServiceTitan Salesforce WORKIZ Jobber Zendesk CRM