Open to opportunities

Teresa Chamberlain

@teresachamberlain

Message

Customer service professional with 20 years' HVAC, dispatching, and administrative experience.

United States

Message

What I'm looking for

I seek a role where I can apply HVAC dispatch, scheduling, and administrative expertise to improve operations and customer satisfaction, in a collaborative, process-driven team.

I am a seasoned customer service and operations professional with two decades of experience supporting HVAC distribution, dispatching, and administrative functions. I coordinate teams of technicians and service staff, optimize schedules for efficiency, and handle billing, inventory and warranty processes to meet company goals.

At Service Experts Heating and Air Conditioning I scheduled installs, managed call distribution across RSCs and technicians, and supported CCS and customer-facing communications to improve daily and monthly performance metrics. Prior roles included distribution and office management where I supervised staff, managed inventory and purchasing, and maintained accurate financial and operational records.

I bring strong communication, problem-solving, and organizational skills, a dedication to customer satisfaction, and hands-on experience with HVAC systems, dispatch tools, and inventory management. I work reliably to streamline operations, resolve billing and service issues, and support teams to deliver consistent results.

Experience

Work history, roles, and key accomplishments

Current

Service and Sales Coordinator

Current

Service Experts Heating and Air Conditioning

Jan 2009 - Present (16 years 10 months)

Coordinate scheduling and dispatch for a team of 23 technicians, five plumbers and ten RSCs, optimizing routes and skill matches to meet daily and monthly goals while managing installs, maintenance appointments and portal capacity.

Dispatching Scheduling Customer Service HVAC Operations

Customer Service Dispatcher

Triangle Services Group

Jan 2003 - Jan 2009 (6 years)

Handled inbound customer service and dispatch for HVAC service and installations, managed purchase orders, parts ordering, inventory receipt/relief, daily deposits and warranty claim processing.

Customer Service Dispatching Inventory Management Warranty Processes

Distribution Manager

Prime Supply

Jan 2003 - Jan 2005 (2 years)

Supervised warehouse, administrative staff and drivers, managed daily deposits and paperwork, handled inbound sales and dispatched technicians while overseeing inventory and distribution operations.

Warehouse Management Team Supervision Inventory Control Dispatching Customer Service Cash Handling

Customer Service Administrator

Atlantic Service and Supply

Jan 1988 - Jan 2002 (14 years)

Managed multi-line customer service and counter sales across three states, supervised staff, resolved billing disputes, keyed service orders and coordinated with warehouse and subcontractors for timely deliveries.

Customer Service Order Entry Billing Disputes Staff Supervision Counter Sales Inventory Coordination

Assistant Office Manager

Kaufman Supply

Jan 1981 - Jan 1988 (7 years)

Managed office operations including deposits, A/P and A/R, sales reporting and inventory consolidation during branch closures while supervising staff in a $1.5M mobile home parts distribution facility.