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Keatan rowland

@keatanrowland

I am an IT Sales associate transitioning from technical support.

United States
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What I'm looking for

I’m seeking an IT sales role where I can leverage technical support and network experience to build long-term client relationships, learn sales methodologies, and grow within a collaborative team with clear training and advancement opportunities.

I am a motivated IT professional with 2+ years in technical support and network operations, now transitioning into IT sales.

As a NOC Analyst, I supported network monitoring and incident resolution, developing strong troubleshooting and customer-facing communication skills. I am known for a customer-first mindset and effective problem solving.

My background includes hands-on experience in hospitality and maintenance roles, where I honed service orientation, event setup, and teamwork under pressure. I bring proficiency in Microsoft Office and practical tool use that complement my technical foundation.

I am eager to apply my technical experience and interpersonal strengths to an IT Sales Associate role, building long-term client relationships and driving measurable results within a collaborative, growth-oriented team.

Experience

Work history, roles, and key accomplishments

QS

Hotel Maintenance

Quality Inn and Suites

Dec 2021 - Feb 2022 (2 months)

Performed routine repairs and preventive maintenance on guest rooms and facilities, resolving issues to maintain hotel operations and guest satisfaction.

PC

Banquet Server

Pebble Creek Country Club

Sep 2021 - Dec 2021 (3 months)

Served at weddings and banquets, executed catering service and event setup to maintain service quality for large events.

Education

Degrees, certifications, and relevant coursework

Estrella Mountain Community College logoEC

Estrella Mountain Community College

Activities and societies: Serving; Communication skills; Power tools

Attended Estrella Mountain Community College; specific program or degree not specified.

Tech stack

Software and tools used professionally

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Keatan rowland - NOC Analyst - Hye Tech Network & Security Solutions | Himalayas