TM

Looking for a job

Timothy Mazzie

@timothymazzie

I resolve IT issues, refresh infrastructure, and keep users productive.

What I'm looking for

I'm looking to bring my IT support, customer service, and administrative experience to a new organization where I can take on new responsibilities and continue growing.

I've provided help desk and end-user support at Moody Gardens Resort and Attractions, resolving hardware, software, and connectivity issues for staff across the organization.

I led a property-wide network refresh, installing new switches to improve reliability. I also completed a full PC hardware refresh, managing file transfers to minimize downtime and prevent data loss.

I configure workstations, peripherals, and mobile devices; support account management and password resets; and assist with basic Active Directory administration. I've also maintained the company website, managed content, and processed ticket orders.

My background in hospitality, front-desk operations, and high-volume customer service helps me stay calm, organized, and approachable while supporting people with different needs. I'm CompTIA A+ certified and eager to take on new responsibilities.

Experience

Work history, roles, and key accomplishments

MA

IT Technician

Moody Gardens, Inc. Resort and Attractions

Apr 2023 - Jun 2026 (3 years 2 months)

Provided help desk and end-user technical support, troubleshooting hardware, software, and connectivity issues. Led property-wide network and hardware refreshes, managed user accounts, and maintained the company website.

Technical Support Troubleshooting Hardware Software Networking Active Directory Windows DNS DHCP TCP IP Firewalls Mobile Device Setup Microsoft Office Website Management Documentation Training

ST

Barista

Nov 2022 - Jan 2023 (2 months)

Prepared coffee and specialty beverages in a fast-paced, high-volume environment while maintaining high service standards.

Customer Service Beverage Preparation Cash Handling Time Management

SC

Front Desk Clerk

Spanish Bay Club

Sep 2018 - Jan 2020 (1 year 4 months)

Checked in guests and members, delivered personalized service, handled cash transactions, and maintained a clean front-of-house area.

Customer Service Front Desk Operations Cash Handling Organization Communication Skills

TE

Barista / Cashier

Tea4U

Jun 2017 - Jan 2018 (7 months)

Prepared beverages and food, processed payments, and provided attentive table service. Opened and closed the shop including daily cleanup.

Customer Service Cash Handling Food Preparation Opening Closing Procedures

MC

Cashier

Jan 2017 - Apr 2017 (3 months)

Took customer orders and processed payments in a high-volume, fast-paced setting.

Customer Service Cash Handling Order Processing Speed

Education

Degrees, certifications, and relevant coursework

GC

Gavilan College

General Education, General Education

2016 - 2018

Completed general education coursework at Gavilan College from February 2016 to April 2018.

MS

Monterey High School

High School Diploma, General Studies

Earned a High School Diploma from Monterey High School in June 2015.

CO

CompTIA

CompTIA A+, Information Technology

Earned the CompTIA A+ certification, validating foundational IT support skills.

Tech stack

Software and tools used professionally

Windows

Microsoft Excel

Microsoft Word

Microsoft Outlook

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