Open to opportunities

Brendan Wright

@brendanwright

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Certified network technician specializing in routing, switching, security, and hands-on technical support.

United States

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What I'm looking for

I am looking for a hands-on networking role where I can apply CCNA and security skills, solve complex problems, grow technically, and contribute to a collaborative team.

I am a certified and results-driven IT professional with CCNA, CompTIA A+, Network+, and Security+ certifications, currently pursuing an IT degree. I bring hands-on expertise in routing, switching, VLANs, OSPF/EIGRP, DHCP, NAT, and network security protocols, plus practical experience with Cisco Packet Tracer and NetAcad labs.

My background includes technical support roles supporting Apple projects where I consistently achieved a 90% customer satisfaction rate, 90% technical resolution rate, and maintained efficient handle times. I combine deep troubleshooting skills with strong customer service and administrative abilities, including a 90 WPM typing speed and Microsoft Office proficiency.

I am seeking to apply my networking and cybersecurity knowledge to drive innovation and improve infrastructure reliability at a forward-thinking organization, contributing as a technically skilled and customer-focused team member.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Kelly Services

Feb 2017 - Jun 2019 (2 years 4 months)

Provided technical support for Apple customers, achieving a 90% customer satisfaction rate and a 90% technical resolution rate while maintaining an average handle time of 15 minutes.

Technical Support Troubleshooting Customer Service Apple 3A'S Framework Remote Support Performance Metrics

Technical Support Advisor

Convergys

Jun 2015 - Jan 2016 (7 months)

Delivered comprehensive Apple technical support using the 3A's framework, maintained high customer satisfaction metrics, and resolved complex inquiries efficiently.

Technical Support Apple 3A'S Framework Customer Service Troubleshooting Time Management Ticketing Systems

Food and Beverage Server

The Ritz-Carlton Hotel Company

Mar 2012 - Mar 2014 (2 years)

Delivered five-diamond personalized service, ranked in the top 1% of service professionals, and improved guest experiences through feedback-driven enhancements.

Guest Service Hospitality Cross Training Communication Service standards Time Management Teamwork

Housekeeping Team Member

The Ritz-Carlton Hotel Company

Jun 2011 - Mar 2012 (9 months)

Coordinated room assignments, ensured VIP readiness, supervised cleaning operations, and maintained Ritz-Carlton quality standards.

Housekeeping Quality Assurance Team Coordination Public Area Maintenance Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Florida State College at Jacksonville

Associate in Arts, Network Systems Technology

Grade: 3.5/4.0

Pursuing an Associate in Arts with a concentration in Network Systems Technology, completed coursework focused on networking fundamentals and systems support; achieved a 3.5 GPA.