Open to opportunities

Skylar Keeling

@skylarkeeling

Customer-focused remote customer service representative with 5+ years delivering excellent support and problem resolution.

United States

Message

What I'm looking for

I am seeking a remote customer service or call center role where I can deliver excellent customer experiences, meet performance metrics, and grow within a collaborative team.

I am a dedicated customer service professional with over five years of experience across retail and remote call center environments, including recent remote work with Foundever. I consistently handle high call volumes, navigate multiple computer systems, meet performance metrics, and resolve customer issues with a calm, service-oriented approach.

I have led front-end operations as a lead cashier, managed cash handling and deposits, and supported teams in fast-paced retail settings. I seek a remote customer service or call center role where I can contribute to team success, maintain high customer satisfaction, and continue developing my technical and communication skills.

Experience

Work history, roles, and key accomplishments

Lead Cashier

Jordan's Kwik Stop

Oct 2024 - Jan 2025 (3 months)

Supervised front-end operations, managed cash handling and daily deposits, and supported team members while resolving customer issues.

Cash Handling Customer Service Transaction Processing Team Collaboration Time Management

Cashier & Apparel Associate

Walmart

Sep 2022 - Nov 2023 (1 year 2 months)

Operated self-checkout and traditional registers, assisted customers with transactions and returns, and managed apparel inventory and merchandising.

Point of Sale Inventory Management Merchandising Customer Service Returns Processing Cash Handling Communication

Customer Service Associate

Ross Dress for Less

May 2020 - Oct 2021 (1 year 5 months)

Provided customer assistance in a fast-paced retail setting, handling transactions, returns, and exchanges while maintaining service quality.

Customer Service Transaction Processing Returns Cash Handling Time Management Multitasking Communication

Customer Service Associate

Dollar General

Feb 2019 - Apr 2020 (1 year 2 months)

Processed sales transactions, balanced cash drawers, stocked merchandise, and assisted customers on the sales floor.

Point of Sale Balancing Cash Drawers Stocking Time Management Reliability

Cleaning Assistant

DK Cleaning Service

Mar 2014 - Sep 2017 (3 years 6 months)

Assisted with residential and commercial cleaning tasks, maintaining reliability and professionalism in client environments.

Residential Cleaning Commercial Cleaning Time Management Reliability Attention To Detail Customer Service

Remote Customer Service Rep

Foundever

Jan 2025 - Present (1 year 1 month)

Handled inbound customer service calls in a remote call center, assisting with account, billing, and service issues while meeting attendance and customer satisfaction metrics.

Remote Customer Service Call Center Support Inbound Calls Multitasking Data Entry Performance Metrics