Open to opportunities

Keanu Adrales

@keanuadrales

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I have a strong background in customer service and e-commerce. I love tackling challenges.

Philippines

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I’m Keanu, a problem-solver who loves helping businesses and customers. With experience in e-commerce, telecom, and travel support, I handle orders, troubleshoot issues, and make online stores run smoothly. I thrive in fast-paced environments and enjoy finding solutions that improve both business operations and customer experiences. Always eager to learn and grow, I’m excited to take on new challenges in the remote work world!

Experience

Work history, roles, and key accomplishments

Client Service Associate

TDCX

Sep 2023 - Jan 2025 (1 year 4 months)

Efficiently managed and processed online orders, addressed customer queries regarding products and returns, resolved complaints, and ensured a positive customer experience. Experienced in integrating shops with e-commerce platforms and verifying businesses for compliance.

Order Processing Shop Integration Business Verification SEO

Customer Service Representative

Inspiro Relia Inc.

Mar 2023 - Oct 2023 (7 months)

Activated and configured new telecommunication services, provided technical support for telecom-related issues, managed billing inquiries, and processed payments efficiently.

Activation Technical Support Billing Communication Skills Problem Solving Empathy Multitasking Team Collaboration

Customer Service Representative

Concentrix

Apr 2022 - Mar 2023 (11 months)

Specialized in managing travel bookings and reservations, handled inquiries related to travel itineraries, cancellations, and modifications, ensuring customer satisfaction.

Booking Itineraries Cancellations Communication Skills Time Management