At Fix Auto Mitcham, I’m a primary point of contact for customers throughout the vehicle repair process. I coordinate bookings and handovers, share repair updates, and help resolve customer queries and complaints.
At JDK Technology Ltd, I supported customers remotely by managing support tickets, maintaining CRM records, and assisting with onboarding and account setup. I also prepared user guides and training materials.
At Willow Body Works, I scheduled appointments, updated customers on repairs, and processed invoices and customer records. I also supported workshop operations with filing, parts administration, and vehicle collections.
Earlier, I advised customers at Marshall Audi Wimbledon and Bishops Nissan Guildford on parts and service enquiries. At St George's NHS Trust, I led outpatient administration teams, coordinated clinics, and managed appointments, referrals, and confidential patient records.
