Liam Fackerell
@liamfackerell
Reliable professional with extensive experience in customer service.
United KingdomWhat I'm looking for
I am a reliable, organised, and hard-working professional with several years of experience in customer service and business development roles. My strong communication skills and attention to detail have enabled me to build positive relationships with clients and colleagues alike. I am highly adaptable and quick to learn new systems, which has proven essential in managing complex booking systems and efficiently handling high volumes of customer enquiries.
Throughout my career, I have demonstrated a proactive attitude and resilience, always committed to delivering exceptional service. My recent solo travel experience has broadened my cultural awareness and enhanced my problem-solving skills, allowing me to offer fresh perspectives and a motivated approach to challenges. I am eager to apply my skills and positive energy to support company goals and drive customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Shawbrook Bank
Jan 2024 - Nov 2024 (10 months)
Provided comprehensive customer support for a range of financial services and products. Efficiently handled customer queries, resolved issues, and maintained accurate records to ensure high service standards.
Booking Service Advisor
Bank Partners (NHS Supplier)
Nov 2022 - Oct 2023 (11 months)
Coordinated appointments and managed schedules for medical professionals, ensuring efficient resource allocation. Liaised effectively with various NHS departments and maintained complex booking systems.
Booking Service Advisor
Lookers Ford Chelmsford
Mar 2021 - Oct 2022 (1 year 7 months)
Managed service bookings for vehicle maintenance, ensuring smooth operations within a busy dealership environment. Delivered excellent customer support, addressing client needs promptly and professionally.
Business Development Advisor
Tony Levoi Vauxhall
Feb 2018 - Nov 2020 (2 years 9 months)
Supported business growth initiatives through active customer engagement and retention strategies. Processed bookings, conducted follow-ups, and meticulously tracked leads to contribute to sales objectives.
Customer Service Advisor
Fix Auto Dagenham
Nov 2015 - Feb 2018 (2 years 3 months)
Provided front-line customer service for vehicle repairs, ensuring a positive experience for clients. Managed appointments, handled customer complaints, and processed necessary documentation efficiently.
Education
Degrees, certifications, and relevant coursework
Unknown
Qualification, Counselling Skills
Grade: Level 2
Completed Level 2 in Counselling Skills, developing foundational abilities in active listening, empathy, and communication techniques essential for supportive interactions.
Unknown
Apprenticeship, Business Administration
Grade: Level 2
Completed a Level 2 Apprenticeship in Business Administration, gaining foundational knowledge and practical skills in business operations and management.
Unknown
Functional Skills, English and Maths
Grade: Level 1 and 2
Achieved Level 1 and Level 2 in Functional Skills English and Maths, demonstrating proficiency in essential literacy and numeracy for professional and daily life.
Unknown
GCSE, English
Obtained a GCSE in English, developing strong foundational skills in language comprehension, writing, and communication.
Unknown
IMI Qualification, Motor Vehicle Maintenance
Grade: Level 1, 2 and 3
Completed IMI Motor Vehicle Maintenance at Levels 1, 2, and 3, acquiring comprehensive knowledge and practical skills in vehicle diagnostics, repair, and maintenance.
Unknown
Qualification, ICT
Grade: Level 1
Achieved Level 1 in ICT, gaining fundamental skills in information and communication technology, including software applications and digital literacy.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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