Open to opportunities

kaylee cooke

@kayleecooke

Message

Patient service representative delivering HIPAA-compliant scheduling, billing support, and compassionate care.

United States

Message

What I'm looking for

I’m looking for a patient-centered role where I can apply HIPAA-compliant front-desk and scheduling skills, support smooth appointment flow, and contribute to accurate data entry and efficient billing/claims work.

I’m a patient service representative with over three years of experience in high-volume call environments, handling scheduling, front-desk operations, and patient inquiries while maintaining HIPAA compliance. I’m known for calm, professional communication, accurate data entry, and managing multiple software platforms with 45+ WPM typing.

My background spans medical reception, ophthalmic imaging support, insurance-focused billing, and healthcare operations coordination—strengthening my ability to resolve issues quickly and keep workflows moving. Whether I’m coordinating appointments and referrals or processing insurance claims, I prioritize accuracy, compliance, and exceptional customer service.

Experience

Work history, roles, and key accomplishments

Communications Dispatcher

Bowling Green Police Department

Dec 2025 - Mar 2026 (3 months)

Answered emergency (911) and non-emergency calls, gathering critical information and accurately documenting incidents. Dispatched fire personnel and units while monitoring call urgency and maintaining detailed dispatch records.

Dispatching

Ophthalmic Photographer

Tennessee Retina

Apr 2024 - Dec 2025 (1 year 8 months)

Captured high-quality retinal images using a Topcon retinal camera to support accurate diagnosis and treatment planning. Produced detailed ocular imaging using fluorescein angiography and OCT to help monitor disease progression.

Ocular Pathology Imaging

Medical Billing Specialist

Apria

Apr 2023 - Sep 2023 (5 months)

Processed and submitted insurance claims with a focus on accuracy and compliance, and reconciled patient accounts to resolve billing discrepancies. Coordinated with healthcare providers to obtain documentation and tracked payment statuses using billing software.

Accounts Management