Yalonda Grimes

Maintain organized patient records, charts, and correspondence while handling incoming/outgoing mail, faxes, and phone calls. Process payments and medical insurance claims, verify eligibility, and support scheduling and electronic health record (EHR) updates.

Handle after-hours calls by triaging and assessing urgency to prioritize responses. Record call details, follow protocols, provide immediate support, and escalate critical issues while maintaining HIPAA-compliant confidentiality.

Answered after-hours calls, triaged emergencies, and provided immediate support and guidance to callers. Followed privacy and escalation protocols, documented call details accurately, and coordinated with appropriate teams while maintaining HIPAA confidentiality.

Manage physician office billing by submitting insurance and government claims and following up on unpaid or denied accounts. Post patient payments, assist with billing questions and payment plans, and generate billing/collections performance reports while ensuring compliance with insurance policies.

Support medical staff with patient care tasks, including taking vital signs, charting, and assisting with nutrition and fluid intake. Perform patient preparation and safety-oriented support, and handle general office duties such as filing, faxing, copying, scanning, and customer service.

Serve in a dual front/back office role by registering patients, scheduling appointments, and handling billing and cash transactions. Maintain medical records, perform insurance verification, coordinate with pharmacies, triage patient calls, and support clinical documentation including vital signs and EKG/urine dip procedures.

Completed a 48-hour Missouri Salesperson Pre-Examination course in September 2024.

Completed a 24-hour Missouri Real Estate Practice course in September 2024.

Completed a Patient Care Technician certificate program in 2012.

Earned a diploma in Medical Assistant between 2005 and 2006.

Earned a High School Diploma in 2004.