Open to opportunities

Leidy Ponce

@leidyponce

Message

Ambitious bilingual medical receptionist skilled in patient care, administration, and ophthalmic testing.

United States

Message

What I'm looking for

I seek a patient-focused medical role where I can use bilingual communication, clinical testing skills, and administrative strengths to improve clinic efficiency and patient care.

I am an ambitious, goal-oriented bilingual (English/Spanish) medical receptionist and eye center technician with hands-on experience in patient care, diagnostic testing, and front-desk operations. I consistently provide welcoming, professional support while maintaining HIPAA compliance and accurate patient records.

At HD Retina and Amity Neurology I perform visual acuity testing, fundus photography/OCT imaging support, patient preparation, appointment scheduling, insurance verification, and high-volume phone management. I translate between providers and Spanish-speaking patients to ensure clear communication and optimal care.

I bring strong computer skills (Microsoft Office, Excel, Outlook, EHR systems), exceptional telephone etiquette, and proven administrative and recruiting experience from Battle Born Staffing, where I supported hiring processes, background checks, and client relations. I am committed to contributing to clinic efficiency and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Eye Center Technician

Current

HD Retina

Feb 2025 - Present (1 year)

Performed patient care and diagnostic ophthalmic testing including visual acuity, fundus photography and OCT imaging; assisted with minor procedures and patient education to improve clinic throughput and satisfaction.

Fundus Photography Patient Education Patient Care

Current

Front Desk Receptionist

Current

Amity Neurology

Feb 2024 - Present (2 years)

Served as first point of contact managing high-volume calls, appointment scheduling, check-ins/check-outs and insurance verification while translating medical information for Spanish-speaking patients to ensure clear communication and HIPAA compliance.

Scheduling Insurance Verification Multi Line Phone Systems Medical Translation HIPAA Customer Service

Receptionist / Recruiter

Battle Born Staffing

Mar 2023 - Apr 2025 (2 years 1 month)

Managed front-desk operations and client accounts while conducting recruiting activities including sourcing, screening, interviews and background checks to support hiring and office administration.

Recruiting Background Checks Multi Line Phone Systems Data Entry Office Administration