JWJane Wilkins
@janewilkins
Self-driven assistant front office manager with 10+ years in hospitality.
United StatesWhat I'm looking for
I am a self-driven and service-oriented manager based in Orlando, Florida, with over 10 years of experience in the hospitality industry. My career has been marked by my dedication to enhancing guest experiences and my ability to lead teams effectively. Currently, I serve as an Assistant Front Office Manager at Hyatt Regency Orlando International Airport, where I assist in running the department and ensure seamless interdepartmental collaboration.
Throughout my career, I have honed my skills in critical thinking, problem-solving, and organizational management. My role involves creating schedules, training employees, and resolving guest complaints to exceed expectations consistently. I have also worked as a Customer Care and Cruise Manager at HotelBlox LLC, where I managed reservations and ensured that clients' unique needs were met, leaving lasting impressions on both travel partners and customers.
Experience
Work history, roles, and key accomplishments
Assistant Front Office Manager
Hyatt Regency Orlando International Airport
Aug 2021 - Present (4 years)
Assisted in running the department and working interdepartmentally, creating schedules ensuring proper staffing while maintaining guest inventory. Provided on-the-spot training and employee coaching, resolving guest complaints while providing top-quality results and exceeding expectations.
Customer Care and Cruise Manager
HotelBlox LLC/Vacation VIP
Apr 2016 - Present (9 years 4 months)
Managed two departments, making and confirming hotel, cruise, and excursion reservations. Budgeted finances for reservations, excursions, and attraction tickets, and worked closely with hotel sales teams and reservations department heads.
Night Auditor
Hyatt Chicago Magnificent Mile
Jan 2014 - Present (11 years 7 months)
Ran the hotel audit for the hotel, ensuring guests were well taken care of during the third shift hours. Completed all required shift paperwork and reports, and worked closely with all hotel departments to ensure the highest quality of customer service.
Education
Degrees, certifications, and relevant coursework
Northeastern Illinois University
Unknown, Unknown
2012 - 2016
Attended Northeastern Illinois University from 2012 to 2016. Specific field of study and degree obtained are not provided in the given text.
Availability
Location
United StatesAuthorized to work in
Job categories
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