Katrice Ervin

I am an encouraging manager and analytical problem-solver with a proven track record in team building and leadership. My experience spans several years in the hospitality industry, where I have consistently demonstrated my ability to motivate teams and enhance operational efficiency. I take pride in my decision-making skills and sound judgment, which have positively impacted company success.

Throughout my career, I have received two promotions within six months of employment, showcasing my commitment to excellence and my ability to exceed expectations. At Inn and Suites, I developed an ongoing training program that significantly boosted front desk staff competence and efficiency, leading to high guest satisfaction. My hands-on supervision and tailored training for new hires have been instrumental in fostering a positive work environment and ensuring continuity in operations.

In addition to my management experience, I have a strong background in customer service and employee engagement. I believe in the importance of mentoring team members and providing opportunities for career growth. My dedication to enhancing customer experiences and resolving complaints promptly has been a key factor in maintaining positive relationships with guests and driving repeat business.