Kayla Gupton

I’m a detail-oriented, customer-focused professional with over 10 years of experience providing high-quality service in both in-person and remote settings. I’m known for a kind, organized approach and a strong willingness to learn and adapt.

In my Service Desk Associate role at The Home Depot, I assisted customers with returns, exchanges, and service inquiries in a fast-paced retail environment. I provided clear explanations of store policies, handled high customer volume accurately, and used strong problem-solving skills to keep experiences positive.

In my current Billing Services Representative work at SaveOnSP, I help pharmacies and members with billing issues related to specialty medications. I communicate effectively with healthcare providers, pharmacies, and internal teams while maintaining accurate records for sensitive and confidential information, delivering compassionate, patient-focused support over the phone.

Across both roles, I’ve focused on clear communication, accurate documentation, and dependable data entry to resolve complex issues efficiently. I bring strong attention to detail, organizational skills, and professionalism—especially when the situation involves healthcare billing and urgent customer needs.