At Walgreens, I manage billing and payment activities for specialty pharmacy services, including claims submission, insurance verification, and follow-up on denied or pending claims.
At Duke Energy, I supported customers by phone, email, and live chat with billing, account, and utility service inquiries. I also processed payments and helped resolve outage-related issues.
At Gilbarco Veeder-Root, I diagnosed hardware and software issues involving point-of-sale systems and guided customers through troubleshooting using remote access tools.
