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Emi Ikpesan

@emiikpesan

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Settlement Support Adviser at Reed in Partnership who helped reduce failed validation errors by 99.5%.

United Kingdom

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At Reed in Partnership, I supported people transitioning from Home Office support, explaining requirements and next steps while helping address practical barriers. I coordinated with housing teams and statutory services and maintained confidential case records.

I completed data verification and quality checks, contributing to a reported 99.5% reduction in failed validation errors, and shared Power BI reporting guidance with colleagues. I also received positive quality feedback and Star of the Month recognition.

Across my work as a Compliance Officer, Support Worker and Customer Advisor, I’ve reviewed documentation, supported people with varied needs, and handled enquiries and records with care. I currently respond to customer enquiries at Teleperformance and coordinate customer-facing teams at P&J Live Arena.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor – Banking

Current

Teleperformance

Sep 2026 - Present (1 month)

Responded to customer enquiries professionally, using active listening and clear communication. Escalated issues as needed and maintained accurate interaction records in line with data-protection requirements.

Customer Service Active Listening Data Protection CRM Systems Escalation Management

Current

F&B Manager / Supervisor

Current

P&J Live Arena

Apr 2022 - Present (4 years 6 months)

Coordinated customer-facing teams and maintained service standards in a busy environment. Handled complaints and operational issues, guided team members, and reviewed performance reports to support improvements.

Team Leadership Customer Service Operations Management performance reporting Complaint Handling

Compliance Officer

Pyecroftedu

Jan 2022 - Sep 2026 (4 years 8 months)

Responded to enquiries from students, parents, and partners, reviewing documentation against policy and eligibility criteria. Maintained case documentation and coordinated with internal teams and external stakeholders.

Compliance Documentation Review Case Management Remote Collaboration Communication Skills

Settlement Support Adviser

Reed in Partnership

Nov 2024 - Jun 2026 (1 year 7 months)

Supported people transitioning from Home Office support, explaining processes and requirements clearly. Coordinated with colleagues and external services to resolve practical barriers and maintained accurate case records.

Case Management Data Verification Power BI Communication Skills Stakeholder Coordination Confidentiality GDPR

Support Worker

Specialist Resource Solutions

Mar 2022 - Aug 2025 (3 years 5 months)

Provided tailored support to adults with disabilities and additional needs, encouraging independence and participation. Completed daily notes, incident reports, and support-plan updates, and escalated concerns when required.

Person Centred Approach Communication Skills Documentation Risk Assessment Confidentiality

Customer Service Representative

Lanne Events

May 2019 - Feb 2022 (2 years 9 months)

Managed high volumes of enquiries and resolved complaints through to completion. Used active listening and follow-up to improve customer satisfaction by 9%.

Customer Service Complaint Resolution Active Listening Follow up Communication Skills

Administrative Assistant

Denenzyco Luxury

Oct 2017 - Mar 2019 (1 year 5 months)

Responded to customer enquiries, processed orders and transactions, and maintained accurate administrative records. Monitored customer feedback and performance information to support service improvements.

Administrative Support Customer Service Order Processing Record keeping Data monitoring