Open to opportunities

jason philip

@jasonphilip

Message

I coordinate high-volume customer support, scheduling, and operations with accuracy-focused workflow management.

India

Message

What I'm looking for

I'm looking for an operations or customer support role where I can coordinate workflows, improve service quality, solve client issues, and use data to strengthen operational outcomes.

I'm currently supporting clients, proctors, and candidates at Meazure Learning (EXAMITY) through calls, tickets, emails, and live chat. I troubleshoot web-based application issues, coordinate eligibility reviews, and manage scheduling and registration in English, Malayalam, and Hindi.

Previously, I improved operational outcomes at Pitechnology & Probo Media Technologies with 99% resolution accuracy, reduced user disputes by 30%, and increased daily active users by 25% through trend analysis. My background also includes customer service coordination, logistics, social media campaign analysis, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Client Satisfaction Associate

Current

Meazure Learning (EXAMITY)

May 2026 - Present (5 months)

Delivered high-volume support by managing calls, tickets, emails, and live chats, ensuring prompt and accurate resolutions for clients, proctors, and candidates. Provided technical and administrative support for web-based applications and coordinated eligibility reviews and scheduling.

Customer Service Technical Support Troubleshooting Scheduling Time Management Communication Skills Multilingual English Malayalam Hindi

Category Specialist / Category Management Consultant

Pitechnology & Probo Media Technologies

Dec 2024 - Aug 2025 (8 months)

Verified event outcomes with authoritative sources, achieving a 99% resolution accuracy rate. Authored legally compliant Terms & Conditions, decreasing user disputes by 30%, and executed real-time trend analysis to develop data-backed events.

Data Analysis Quality Control Legal Compliance Trend Analysis User Insights Attention To Detail

Social Media Manager

QRTiger & Engage Digital Partners

Feb 2024 - Nov 2024 (9 months)

Optimized Cost Per Click by 12% through targeted ad strategies and increased Instagram engagement by 25% via data-driven content strategy. Conducted trend analysis and coordinated with design and technical teams for multimedia content.

Social Media Management CPC Optimization Content Strategy Data Analysis Instagram Collaboration

Customer Service Advisor / Coordinator

Danube Home

Sep 2020 - Sep 2023 (3 years)

Facilitated communication among enterprise customers, sales teams, and internal departments to resolve complex delivery and installation issues. Coordinated logistics across delivery teams, warehouses, and retail locations to maintain operational flow.

Customer Service Communication Skills Logistics Coordination Problem Solving Teamwork

Administrative Executive & Coach

Kids DXB

Sep 2019 - Apr 2020 (7 months)

Managed logistics and administration for youth programs, ensuring timely scheduling and accurate participant data. Developed outreach initiatives to strengthen community relations and enhance program participation.

Administration Logistics Scheduling Communication Skills Community Outreach