Vaseem Akram
@vaseemakram
Customer-focused AI evaluator and multilingual customer support specialist.
IndiaWhat I'm looking for
I am a customer-focused professional with proven expertise in AI response evaluation, multilingual (English/Hindi) transcription, and international customer support.
I have performed factual verification, comparative analysis, and evidence-based evaluation across multiple domains, producing detailed reports and maintaining rigorous documentation standards.
My front-line experience includes chat and voice customer support, quality assurance, CRM tagging, and technical troubleshooting, with a consistent record of high customer satisfaction.
I deliver accurate, timely transcriptions and data annotation, and I apply strong attention to detail and critical thinking to ensure reliable, high-quality outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Teleperformance
Jan 2020 - Dec 2022 (2 years 11 months)
Provided chat and voice support to international and domestic customers, resolving issues and maintaining high satisfaction; accurately tagged CRM interactions and assisted with basic technical troubleshooting. Achieved consistent quality through up-to-date product knowledge and positive customer engagement.
Transcriber
JoshTalk
Delivered accurate English and Hindi transcripts by ensuring grammar, timestamps, and speaker labels met guidelines and by producing clean transcripts within deadlines.
Transcriber
Highbrow
Transcribed English and Hindi audio with high accuracy, applying correct grammar, timestamps, and speaker identification to deliver error-free transcripts within deadlines while meeting daily productivity targets.
AI Response Evaluator
Outlier
Conducted factual verification and comparative analysis of LLM responses, producing evidence-based evaluation reports and maintaining 100% assessment accuracy within the framework. Applied critical thinking across multiple domains to identify quality differences and recommend improvements.
Education
Degrees, certifications, and relevant coursework
S.D. Mewat Institute of Technology
Diploma, Multidisciplinary / Technical
Completed a diploma-level program focusing on analytical skills, fact-verification, and response evaluation across multiple domains.
Availability
Location
IndiaAuthorized to work in
Job categories
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