I've handled 100+ daily customer inquiries at Muthoot Finance, resolving 90% of complaints on first contact while maintaining a 95% customer satisfaction rate.
At Techfi Technologies, I review and moderate more than 5,000 pieces of user-generated content each day across images, video, and text. I maintain 98% quality assurance accuracy, escalate flagged content, and document outcomes accurately in internal review systems.
As a freelance AI Data Annotator and Language Trainer with Outlier AI and Soul AI, I perform data annotation, labelling, and quality checks to support accurate, consistent datasets.
My background also includes supporting students as an Assistant Teacher, where regular feedback contributed to a 20% average improvement in scores. I bring strong written and verbal communication, attention to detail, policy compliance, and the ability to balance productivity with service quality.
