At London Stock Exchange Group, I manage relationships with institutional clients using Workspace and Eikon. I provide L2/L3 support and help resolve issues, including root cause analysis, while supporting product adoption and client retention.
At Igt Solutions Pvt Ltd, Malaysia, I managed B2B and B2C customer interactions and followed up on cases to ensure issues were resolved. Before that, at Brandt International Sdn Bhd, I engaged prospects, recommended tailored solutions, and used Salesforce to manage customer interactions.
My postgraduate background in Philosophy and experience with academic journal submission give me an understanding of researchers’ perspectives alongside my work in client engagement. I hold certifications in digital marketing and e-commerce, customer success, and customer service.
