At Motovolt Services Pvt. Ltd., I lead analytics and reporting initiatives for customer and operational programs. I design Power BI dashboards covering customer experience, operational performance, financial metrics, utilization, and program health.
At JLL India, I partnered with Google APAC stakeholders across 10+ markets on governance, operational analytics, risk management, and executive reporting. I led analytics initiatives that improved operational efficiency by 20% through workflow standardization, insight-led governance, and executive dashboards.
At Unirac, Inc., I managed customer success analytics and operational reporting across delivery programs. I built dashboards to track engagement and service performance, and managed critical escalations through root cause analysis and executive communications.
Across my experience at Better Mortgage, Bajaj Electricals, Bose Corporation, and IBM Daksh, I worked across customer operations, service delivery, governance, reporting, and operational analytics.
