Open to opportunities

Sneha Malandkar

@snehamalandkar

Customer Success and data analytics professional who drives adoption, retention, and measurable product value through data-backed insights.

India

Message

What I'm looking for

I’m looking for a role where I can own customer outcomes, drive adoption and retention with data-driven insights, and partner across teams to solve complex issues—while continuously improving processes, reporting, and customer value.

I’m a Customer Success professional with 16+ years of experience fostering client relationships, resolving issues, and ensuring satisfaction. I support customers through implementation, adoption, renewal, and growth, and I run QBRs, monthly reviews, and retrospectives to keep teams aligned on success measures.

My edge is combining customer impact with technical depth. I build and optimize Power BI dashboards and Tableau prototypes, use SQL and Snowflake for extraction and analysis, and leverage ADLS in data ingestion workflows—while introducing data quality checks and monitoring to catch gaps early.

I’ve progressed from IT Analyst and BI Consultant roles into Technical Specialist and Customer Success leadership, mentoring teams and delivering trainings along the way. I streamline internal processes to improve response times, triage tickets in JIRA, manage service escalations end-to-end, and drive platform adoption to enhance reporting and team efficiency.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Innovaccer

Oct 2022 - May 2026 (3 years 7 months)

Led delivery for customer projects exceeding $12M+ CARR, improving product adoption and renewal outcomes. Built Power BI dashboards and implemented data quality checks and ingestion monitoring to reduce data gaps and drive faster issue resolution through QBRs, ticket triage, and escalations.

Customer Success Management Project Delivery Power BI SQL Snowflake Data Quality Jira

Technical Specialist

Citius Tech Solutions

Jul 2015 - Sep 2022 (7 years 2 months)

Developed rapid prototyping dashboards in Tableau and supported requirement gathering with US counterparts. Reviewed architectures, mentored team members, and investigated/triaged migration and long-pending issues to improve delivery outcomes.

Tableau Rapid Prototyping Requirements Gathering Data Visualization Mentoring Training Delivery Audit Artifact Review

IT Analyst

Tata Consultancy Services

Oct 2012 - Jul 2015 (2 years 9 months)

Developed and deployed SSRS dashboards and Power View reports using SCCM data to meet enterprise business requirements. Managed SSRS security, trained end-users at Pan-India scale, and tracked machine vulnerabilities while building SCCM custom reports for inventory and compliance.

Power View SCCM Parameterized Reports

Team Lead

IDBI Intech

May 2012 - Oct 2012 (5 months)

Designed a data mart and built an SSAS cube with calculated measures to support reporting requirements. Developed SSRS and Power View reports, integrated them with Performance Point Services, and deployed to SharePoint 2010.

Data Marts Calculated Measures Performance Point Power View SharePoint Data Modeling

BI Consultant

Scalability Experts Solutions

Jul 2010 - May 2012 (1 year 10 months)

Built ETL solutions by developing SSIS packages for staging and data loading, then managed SSIS deployment. Created and published SSRS/Performance Point dashboards to SharePoint 2010 and received an award for outstanding work in Tabular SSAS.

ETL Development SSIS Performance Point SharePoint 2010 Publishing Data Staging Dashboards