Open to opportunities

Katy Greenfield

@katygreenfield

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Telecom and infrastructure executive driving hyperscale, AI infrastructure, and global channel growth.

United States

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What I'm looking for

I seek senior leadership roles where I can drive global channel growth, customer-centric infrastructure strategies, and scale teams delivering hyperscale, AI, and data center solutions.

I am a visionary telecom and infrastructure executive with 10+ years leading global sales, delivery, and technical teams across hyperscale connectivity, dark fiber, and AI infrastructure markets.

I have a proven record scaling global channel sales models, cultivating strategic partnerships, and delivering multi-million-dollar deals across tech, cloud, carrier, and satellite sectors, including driving $590M in annual wholesale revenue and $12M+ MRR impact.

My strengths include designing partner sales ops and systems integrations (CPQ, CRM automation), building Service Assurance programs, and implementing consultative sales and solutions-architecture practices that improved outcomes and revenue growth.

I am committed to customer-centric transformation, technical excellence, talent development, DEI advocacy, and community engagement, including championing STEM internships and volunteering to combat food insecurity.

Experience

Work history, roles, and key accomplishments

Vice President, Customer Experience

Bandwidth Infrastructure Group

Nov 2024 - Nov 2025 (1 year)

Owned end-to-end customer experience and systems integration, automating CPQ/CRM workflows and partner sales ops to scale delivery; enabled partner-driven revenue growth to $406K MRR in 1H2025 (260% YoY).

Customer Experience CPQ Partner Enablement System Integration

Vice President, Customer Solutions Architecture

Telstra Group Limited

Nov 2022 - Oct 2024 (1 year 11 months)

Led global and Americas wholesale solutions architecture, driving $590M in annual wholesale revenue and $72M ARR in Americas through partner-led offerings, capacity forecasting, and consultative sales enablement.

Wholesale Strategy Solutions Architecture Consultative Sales Capacity Planning Partner Enablement Product Development

Director of Solutions Engineering

Zayo Group

Mar 2020 - Nov 2022 (2 years 8 months)

Led solutions engineering for international carriers and hyperscale clients, enabling $12M+ MRR through process automation, training, and cross-functional initiatives that improved technical delivery and customer outcomes.

Solutions Engineering Process Automation Ethernet Technical Sales

Solutions Engineer - Strategic Accounts

Zayo Group

Jun 2018 - Mar 2020 (1 year 9 months)

Managed strategic accounts and complex network projects from requirements through implementation across media, ad-tech, and government sectors, driving revenue and technical solution adoption.

Account Management Project Management Media Solutions Ethernet Technical Consulting

Manager, Client Portal & Sales Operations

Zayo Group

Mar 2016 - Jun 2018 (2 years 3 months)

Built and led a 20-person global team for the Tranzact Client Portal, driving 200% user growth, establishing NPS and SLAs, and operationalizing wholesale transactional support to reduce churn.

Team Management User Adoption NPS Sales Operations SLA Management Customer Support

Senior Executive Team Leader

Target Corporation

May 2015 - Mar 2016 (10 months)

Managed daily operations in a $50M retail environment, overseeing logistics, inventory and talent management while leading programs that achieved top sales performance across stores.